Job description

Overview:

The Customer Service Representative (CSR) is the first point of contact for customers who are interested in placing an order, obtaining pricing information or have a question or an issue with a product the company sells. They have many responsibilities such as answering inbound phone calls, addressing customers’ questions about products and order status, and processing orders or returns.

Primary Responsibilities:

• Communicate with current and potential clients via telephone, email, and fax
• Manage continuous incoming calls
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain a positive attitude and calmly respond to customers’ complaints
• Maintain customer relationships by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers as necessary
• Answer inbound calls and generate outbound calls as needed
• Build sustainable relationships of trust through open and interactive communication
• Proven customer support experience

Requirements:

• Strong phone contact handling skills and active listening
• Familiar with EPR systems and practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Documentation Skills
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Computer Skills

Job Type: Full-time

Pay: $17.68 - $24.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Houston, TX 77055: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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