Job description

Job: Multi-Unit General Manager
Job Type: Exempt role working various hours
Reports To: Director Of Café Operations

About Us:

FairWave Coffee Collective champions local coffee brands, including The Roasterie, Messenger, IBIS Bakery, Black Dog Coffee House, Filling Station Coffee Garage in Greater Kansas City, and SpyHouse Coffee in Greater Minneapolis. The Collective is a root system for locally-owned coffee shops grounded in these guiding principles:

1. Sourcing the highest-quality specialty coffee beans from farm-direct relationships respecting every hand in the journey.
2. Mastering the art and science of coffee roasting.
3. Investing in the people and experiences to bring out the best of each local brand.

The Collective includes market-leading local coffee brands that operate in their respective markets to drive world-class coffee, bakery, and culinary experiences for customers.

Job Overview:
We are looking for a Multi-Unit General Manager to organize daily operations and lead our staff.

Multi-Unit General Manager responsibilities include scheduling shifts, making bank deposits, management of our point-of-sale system, monitoring daily labor levels/revenues/expense, ordering supplies, and much more. To be successful in this role you should have work experience with various roles in coffee shops and be able to demonstrate exemplary management and leadership skills and ensure that the café staff carries out all duties efficiently.

Ultimately, you will help increase profitability, boost customer engagement, and turn our cafes into a favorite local spot.

Duties/Responsibilities:

Customer Service. We provide our guests with superior customer service standards. Our aim is to provide a memorable, positive experience to all of our guests that is second to none in our industry.

• Welcomes guests in a friendly and professional manner.
• Educates customers by presenting and explaining the coffee drink menu, food, and pastry menus. answering questions. Supervises all baristas to standard.
• Develops the next generation of café leaders through performance plans with Assistant

Managers, Shift Supervisors, & Coffee Leads.

• Creates and implements promotional programs with the bar menu, and retail products.
• Prepares and sells beverages in a quick and efficient manner while following all proper recipes to the highest quality standards.
• Generates revenues by attracting new customers, defining new and expanded services and products.
• Takes ownership of café financial success by operating within budgeted goals.
• Builds relationships with customers through coffee education and friendly engagement.

Operations. At FairWave we ask our team to stay up to date on best practices to ensure that we are always operating at full capacity. Part of operations requires relationship building, so as a contributing team member you can effectively and efficiently communicate to peers and leaders and vice versa.

• Overall, Leadership. Setting an example for the entire staff in a professional, friendly, and communicative way.
• Orders products through external & internal vendors and creating/maintaining ordering pars.
• Creates schedules for each week (Monday-Sunday). Filling in extra shifts and overtime as needed.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
• Creates a safe and healthy work environment by following organization standards, workplace safety, and food safety regulations.
• Takes ownership of the café to ensure positive audit scores, guest reviews, & scorecard results.
• Makes bank deposits and keeps organized documents.
• Supervises the store as the manager on duty when present.
• Takes initiative to maintain visual appearance of the entire space.
• Improves quality results by studying, evaluating, and redesigning processes, implementing changes, maintaining and improving the appearance of the store and coffee bar. With approval from Café Operations leadership.
• Takes initiative for your own professional development. Reads books on leadership, podcasts, videos, seeks advice from mentors. Follow up on training sessions.
• Establishes quarterly café initiatives & building milestones to gauge success.
• Performs monthly inventory with Assistant Managers of all products in café.
• Attends one on one meetings with Café Operations leadership as well as monthly manager meetings with other store managers.
• Hosts meetings with Assistant Managers to ensure leadership & operational development.
• Maintains all brand standards as well as that requested by Ibis bakery or any of the company’s affiliates.
• Maintains a positive attitude. Treat everyone with respect, including customers, coworkers, management, baristas, and production teams.
• Delegates tasks in a clear professional manner.
• Helps in other areas as needed, such as running food & drinks, helping in the kitchen and dishwashing.
• Helps Coffee Lead with training and development of team’s coffee knowledge.
• Recruits new talent.
• Documents associate coaching and performance issues when needed.
• Communicates in a clear, professional manner.
• Supports company leaders with any special requests or initiatives.

Qualifications/Skills:

• Listening.
• Excellent verbal and written communication skills.
• Customer focused (customer is always top priority).
• Superior customer service.
• Basic safety.
• Leadership Skills.
• Action oriented (Do something).
• Organization.
• Basic understanding of business metrics.
• Suggestive selling.
• Attendance and punctuality.
• Customer relationships.
• Integrity.
• Positive attitude.
• Flexibility in scheduling and job duties.
• Ability to handle hot and cold products.
• Able to lift up to 50 lbs.
• Must have full open availability. Works opening shifts, closing and holidays.

Preferred Education/Experience:

• High school diploma, GED, or equivalent preferred.
• 1 year of leadership experience preferred.
• Prior café or coffee shop experience a plus.
• Familiarity with telephone, office, and point-of-sale software.
• Food handlers’ card and liquor license (when applicable).
• Current driver’s license (when applicable).

Here’s What’s In It For You:

• Be part of a growing company with a family of iconic coffee brands.
• Free coffee and awesome merch.
• Comprehensive benefits program.
• 401K with match.

Disclosures:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

FairWave Coffee Collective is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Background check will be performed and must be passed for all external candidates. Must follow all company policies, complete anti-sexual harassment, and anti-bias in the workplace training.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Café
• Coffee shop
• Quick service & fast food restaurant

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kansas City, MO: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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