Job description

Billing and Collections Specialist - Law Firm experience ONLY

Job Summary:

Billing & Collections Specialist should strive to provide their assigned attorneys and clients with the highest-quality customer service by becoming a subject-matter expert in all billing matters. The Billing & Collections Specialist will serve as the liaison between their assigned attorneys and the Accounting Department, so the candidate must be very flexible and highly committed to quality in order to establish and maintain an excellent working relationship with the partners and assistants. The Billing & Collections Specialist can expect to handle a high volume of work and will work collaboratively with other billing team members to complete tasks accurately and timely. The candidate will be responsible for obtaining a full understanding of their billing matters and should be able to identify and resolve complex billing discrepancies.

Essential Duties and Responsibilities:

- Coordinate the monthly distribution of pre-bills to attorneys for review and revisions Monitor the timely completion of suggested revisions and finalization of invoices.

- Analyze invoices to ensure compliance with Firm policies, engagement letters and client guidelines Generate WIP, A/R, and Retainer reports and track assigned attorneys’ inventories.

- Complete ad hoc billing requests as requested by attorneys and assistants.

- Research aging WIP and A/R balances and provide attorneys with thoughtful analysis regarding best course of action for balances.

- Facilitate the preparation and submission of budgets for specified matters and provide variance analysis to attorneys as requested.

- Responsible for preparing the LEDES file to be sent to the client. This includes reviewing the file to maintain accuracy and compliance with the client’s billing guidelines, and heavy follow-up with the client, as well as with the partners and assistants.

- Responsible for coordination and resolution of E-billing issues for assigned attorneys’ clients.

- Ensure timely and helpful communications are being sent to appropriate parties where the data needed to resolve an issue is fully identified and communicated efficiently and effectively.

- Proactively monitor E-billing progress including status reporting in E-billing systems, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.

- Ensure that all E-billing issues, including deductions, are monitored, and resolved timely and provide submission and problem-solving assistance where needed.

- Responsible for managing the collection process for all assigned attorneys’ clients. This includes preparation of inventory emails, regular review of outstanding A/R, consistent follow up with responsible partners or assistants, understanding/documenting partner preferences and methods, consistently updating firm databases with client/partner responses, monitoring E-billing systems and reporting as needed.

- It is critical that follow up requests to clients/partners take into account previous communications and responses, to minimize repetition and create confidence in the collection process.

Knowledge, Skills and Abilities Required:

- Minimum (3) years billing experience, preferably in a law firm environment.

- A college degree in Business, Accounting, Finance, or related field is strongly preferred, but not required.

- Experience with CMS Aderant or Elite billing software required; a high level of knowledge with all CMS Aderant billing applications is preferred.

- Must have the ability to effectively communicate with all levels of personnel, have excellent attention to detail and the ability to work well under pressure.

- Strong technology skills, including knowledge of Microsoft Office Suite (with an emphasis on Excel), are a must.

- Position requires outstanding written and verbal communications skills, excellent organizational skills and the ability to strategize, multi-task and prioritize.

- Ideal candidate has an exemplary customer service mindset and is highly motivated. An ownership mentality, a commitment to proactive communication and exceptional follow through skills are absolutely essential for success in this position.

- Candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment.

Job Type: Full-time

Pay: $95,112.00 - $105,010.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90067: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• deep knowledge Aderant: 1 year (Required)
• billing in a law firm: 3 years (Required)
• exemplary customer service: 1 year (Required)
• strong leader: 1 year (Required)
• all things billing & e-billing: 1 year (Required)

Work Location: One location

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