Job description

Investigates, evaluates and resolves trucking claims involving Bodily Injury, Property Damage, and Cargo. Claims range from minor to moderate with severe claims assigned on a case-by-case basis. Investigates and evaluates liability and damages for the purposes of an optimal claim outcome. Promptly resolves and negotiates fair, cost effective, consistent and expedited settlements.

• Investigates, evaluates and resolves trucking claims involving Bodily Injury, Property Damage, and Cargo.
• Handles claims with minor to moderate injuries/damages, with the occasional severe claim, assigned on a case-by-case basis.
• Serves as primary contact for internal and external communications with claimants, drivers, customers, and other parties to the claim.
• Ensures that the claim file is documented accurately and timely
• Completes investigation and action plan timely and follows up on such as subsequent information is received.
• Completes evaluation and reserving timely and follows up on such as subsequent information is received.
• Follows a proactive resolution mind set and suit avoidance while ensuring optimal claim outcomes while mitigating the need for pre litigation expense, if possible.
• Responsible for litigation and the hiring of counsel, including managing counsel and the litigation plan and budget.
• Responsible for attending peer reviews, suit roundtables and pre-mediation and pretrial meetings per best practice requirements.
• Completes resolution strategy and negotiation strategy to assist in the resolution of the claim.
• Ensures that the resolution is for the optimal claim outcome and is fair, cost effective, consistent and expedited whether it is a settlement, subrogation or a denial.
• Travels periodically for mediations, deposition and/or trials.
• Travels periodically for binder presentations and/or to meet with claimant and/or their families.
• Uses a diary system to prompt activity for action planning
• Ensures that claims are paid timely and accurately.
• Follows Claim Best Practices
• Serves as on-call as needed.

Knowledge Skills, and Abilities

• Strong knowledge of State and Federal Rules of Civil Procedure required.
• Understanding of the Federal Motor Carrier Safety Regulations a plus.
• Ability and desire to work with limited direction and multi-task in a fast-paced and “team first” environment.
• Ability to work with and in-between multiple levels of internal infrastructure.
• Excellent written and verbal communication skills, including but not limited to, proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.
• Practical experience with Windows XP, Microsoft Office Products required (advanced knowledge of Outlook, Excel, and PowerPoint required). Basic knowledge of Office 365, Zoom, A/S 400 environment and risk management information systems (RMIS) such as CS Stars preferred.
• Good understanding of insurance and medical terminology required.
• Proven research and investigative skills.
• Demonstrated problem-solving and decision-making skills.
• Proven analytical abilities to review and analyze data.
• Must be a self-motivating, results-driven individual, who is comfortable with change.

Education and Experience

• Bachelor’s Degree preferred
• 5–10 years of experience handling bodily injury and property damage claims preferred

Competitive Compensation

401(k) match, Serious Health Condition Pay
Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Chattanooga, TN 37419: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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