Job description
Job #
039586
Department Code
21708-2104
Department
Burton Blatt Institute
Job Title
Technical Information Specialist
Location
Syracuse, NY
Pay Range
Commensurate with Experience
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Remote
Unionized Position Code
Not Applicable
Job Description
This position provides technical assistance (TA), information, and referrals to callers within the Southeast ADA Center service area who are seeking guidance on their rights and responsibilities under the Americans with Disabilities Act (ADA) and other disability rights laws. This position requires an in-depth understanding of disability rights laws and the ability to clearly and concisely articulate information in a variety of formats to customers seeking guidance. The position also collaborates with the ADA National Network’s [ADANN] TA committee to develop quarterly training for ADANN technical assistance specialists and to recommend and develop ADANN fact sheets/quick tips and other informational documents.
This position is anticipated to be filled on a fully remote basis. Not all geographical areas within the United States are eligible. Qualified candidate preferred to reside within the Southeast ADA region (AL, FL, GA, KY, MS, NC, SC, TN). Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
This position is anticipated to be filled on a fully remote basis. Not all geographical areas within the United States are eligible. Qualified candidate preferred to reside within the Southeast ADA region (AL, FL, GA, KY, MS, NC, SC, TN). Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Qualifications
- Bachelor’s degree minimum, Master’s degree in Social Work, Rehabilitation Counseling, Education, or Laws preferred.
- Five years of experience as an ADA coordinator.
Job Specific Qualifications
- Advanced knowledge of the ADA and other disability rights laws including the Fair Housing Act, the Age Discrimination in Employment Act, the Olmstead Decision, the Rehabilitation Act of 1973, the Individuals with Disabilities Education Act, and the Air Carriers Access Act.
- Background in acquired disability and aging issues, social security eligibility and benefits process, Medicaid/Medicare benefits, and home and community-based service requirements preferred.
- Experience in conducting legal research and application of law to factual situations, specifically civil and disability rights laws.
- Competency in using computer programs for word processing, spreadsheets, desktop publishing, to design program spreadsheets, databases, and custom reports.
- Demonstrated ability to exercise good judgement, discretion, and sound decision-making.
- Experience advising businesses, state and local governments, individuals on ADA and other federal law for effective customer service.
- Exceptional written and oral communication skills with good interpersonal skills such as advising, recommending, directing, or delegating, exchanging information via verbal and written communication, influencing, and problem-solving.
Responsibilities
- Provide technical assistance, information, and referrals to callers and inquiries received via phone, email, website inquiries, social media, and U.S. postal service. Provide TA support to SEADA affiliates for tricky TA, training, and media inquiries. Review ADA TA and training materials for accuracy. Develop technical assistance materials, e.g. letter templates, fact sheets, resource sheets, to use during TA interactions.
- Participate in the ADA National Network’s [ADANN] Technical Assistance Committee monthly planning calls, collaborate in developing and facilitating national TA staff training opportunities, and providing TA support to the ADA National TA Network specialists.
Assist SEADA Center staff with center activities for topics such as media inquiries, TA question assistance, review of documents and training materials, handling overflow TA calls, and supporting development of SEADA Center’s ADA Live! podcast.
Actively participate and contribute to internal SEADA workgroup meetings. Chair the SEADA senior outreach workgroup and develop a plan for continued outreach to Aging and Disability Resource Centers (ADRC), Area Agencies on Aging (AAA), and other groups engaging older Americans. Outreach will include training, material guidance, and development. Chair the SEADA TA workgroup. Develop agendas, conduct monthly meetings. Participate in monthly affiliate meetings, presenting an ADA scenario for evaluation by our affiliates. Attend monthly SEADA and BBI staff meetings.
Assist in quarterly and annual grant reporting related to technical assistance activities and senior outreach, maintaining accurate records on a continuous basis.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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