Job description
Company:
Cox Automotive - USA
Job Family Group:
Customer Care Group
Job Profile:
Technical Customer Care Specialist I
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
This is a remote, work from home opportunity. Hours will be between 7:00 AM - 7:00 PM, CST depending on business need.
Key Responsibilities
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Handle routine customer questions relating to product usage, as well as technical support issues relating to VinSolutions family of products
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Maintains expert level knowledge of MotoSnap Solutions and Products
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Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
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Accurately logs all customer information in the CRM customer ticketing system
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Adheres to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
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Follow up skills
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Ability to handle and respond to multiple open issues
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Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
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Ability to work required shifts both independently and within a team organization
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Facilitate communication from Support Team to other departments as needed to complete cases
Minimum Qualifications :
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Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
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Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
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Follow up/follow through skills required
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Ability to handle and respond to multiple open issues
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Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Education & Specialized Knowledge :
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Associates Degree or Technical Certification required or equivalent work experience
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Customer oriented background
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Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
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Excellent oral and written communication skills
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Experience working in a team environment and assisting others as applicable
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Requires attention to detail and the ability to adapt to change
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Ability to type 40+ WPM
Preferred Qualifications :
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Technical background preferred
Compensation and Other Benefits:
Hourly pay rate is $17.25 - $25.91/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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