Job description
Overview
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:
- Solve new, exciting challenges every day – from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
We’re looking for technical professionals who have a general mechanical aptitude, solid problem-resolution skills, and a strong desire to provide excellent service. If you aspire to work for an industry leader, apply today!
- Hours:Full Time
- Experience: Mid-level
- Travel: Occasional to Regular
Success Profile
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Customer-focused
- Mechanically minded
- Personable
- Reliable
- Technical aptitude
- Solution oriented
Rewards
Health and Well-being
Retirement and Savings Program
Work/Life/Balance
Professional Development
Employee Discount Programs
Vehicle Program
Working at Patterson
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” – Tom S., Dental Service Technician
“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” – Mark L., Dental Service Technician
“Working for Patterson Veterinary has given me more passion to help people and animals.” – Juan G., Veterinary Service Technician
“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” – Clinton C., Animal Health International Service Technician
Responsibilities
Job Summary
Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Install, Maintain and/or Repair Veterinary Equipment
Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
Trains to perform standard system installations and tests the functionality of all components.
Trains customers on the use and basic maintenance of equipment at the customers site.
Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Inventory Management
Determines parts, supplies or tools needed to complete service requests.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Manages vehicle inventory and restocks as necessary.
Physical inventory audits on a bi-annual basis
Asset Management
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
Job Qualifications
Required Qualifications
High school diploma or equivalent.
0-5 years prior experience in a Veterinary/Medical/Dental environment.
PC skills in Windows based programs
Must maintain a valid driver’s license and good driving record.
Strong customer service skills
Motivated team player
Preferred Qualifications
At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
Previous X-Ray experience preferred
SAP experience
Excellent organizational and problem-solving skills
Carpentry/plumbing/heating/electrical/electronic related experience.
Technical training in Bio-med/electronics or related technical field.
Working Conditions
Physical Demands
Lifting or Carrying: Frequent to continuous heavy physical activity – lifting up to 100 pounds
Sitting or Standing: Light physical activity
Use of Hands: Occasional or frequent moderate physical activity
Climbing: Light physical activity
Operating a computer or other office device (Laptop 1 hour per day)
Talking or hearing - "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
Reading or sight - "requires frequent review of vendor contracts"
Environmental Factors
Hazardous chemicals
Biohazard materials or waste
High voltage
Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)
This position requires traveling to customer locations and providing services and support to customers.
Travel and On-call
This position requires overnight travel.
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