Job description
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
This position is part of Novanta’s ATI Industrial Automation business unit. ATI is the world’s leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.
Summary
The Senior Sales Operations and Order Entry Manager is a key leadership role responsible for refining the sales process and leading the order entry process at ATI Industrial Automation a Novanta Company. This position is accountable for driving sales efficiency, enhancing the productivity of the sales team, and ensuring the efficient execution of complex order entry by the Order Entry Team. The successful candidate will possess a passion for leading teams, analyzing sales data, advocating for sales strategies, and driving continuous improvement with the ambition to continually exceed goals in a fast-paced, high-growth environment.
Primary Responsibilities
Key Senior Sales Operations Responsibilities:
- Analyze sales data and use the insights to optimize the sales process.
- Oversee the management of sales data and customer information in CRM, ERP, and Inventive platforms.
- Ensure adherence to SOX compliance as it pertains to sales processes.
- Support the creation and management of sales forecasts and pipeline management.
- Establish and manage sales reporting systems to provide visibility and key business insights.
- Develop and track KPIs for sales staff and management to measure performance and identify areas of improvement.
Key Order Entry Manager Responsibilities
- Lead the Order Entry Team, overseeing the execution of complex order entries and ensuring a high level of accuracy.
- Achieve team goals by setting clear expectations, monitoring performance, providing feedback, enforcing policies, and facilitating coordination.
- Communicate proactively with planning and customers regarding order status and lead times.
- Optimize the order entry process to reduce processing time and minimize entry errors.
- Monitor and respond to various database discrepancy reports in a timely manner.
Required Experience, Education, Skills, Training and Competencies
- Strong leadership skills with a proven track record of leading and managing work teams.
- Advanced knowledge of Salesforce, Excel, and PowerPoint, with a strong ability to learn and utilize new technology platforms for sales and order management.
- Solid understanding of sales processes and customer relationship management.
- Demonstrated ability to analyze sales data, draw meaningful conclusions, and develop effective sales strategies.
- Exceptional negotiation, communication, and presentation skills with the ability to influence stakeholders at all levels.
- Proven ability to learn and obtain a basic working knowledge level of technical products or processes.
- Strong problem-solving skills, with the ability to think strategically and implement process improvements.
- Advanced verbal and written communication skills in English.
- Intermediate or advanced second language skills would be desired, but not required (Spanish, Portuguese, Mandarin).
- Ability to handle multiple tasks and priorities in a high-paced environment.
- Experience with SOX compliance and ISO audits.
- Bachelor's degree or higher, preferably within a business management discipline.
- Minimum 10 years’ experience in a managerial role leading a sales operations and order entry team, preferably in a B2B sales environment.
- Experience in developing and tracking KPIs and making data-driven decisions.
- Proven experience in sales forecasting and pipeline management.
Travel Requirements
- None
Physical Requirements
- None
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
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