Job description

The Resident Services Coordinator (RSC) leads the implementation and coordination of programs and services for residents at a 406-unit multi-family affordable housing community in the Columbia Heights neighborhood of Washington, DC. The position is full-time, 40 hours per week. The RSC partners with residents to gather community input/feedback, conducts an annual property needs assessments, investigates local community resources, and coordinates the delivery of programs and services for children, youth, adults, and seniors. The RSC establishes partnerships with organizations to deliver on-site programming and like opportunities in the property’s community center or refers residents to services in the local community. The RSC is responsible for developing program goals at the site level and ensuring that reports and budgets (when appropriate) are completed and accurate. The RSC may be asked to assist with submissions of funding applications and monitor adherence to contractual agreements. The RSC will work in partnership with the site property management team to assist with housing stability and to provide social services referrals to residents to meet their needs or desires. The RSC is responsible for managing programmatic outcomes as directed by their regional manager.

Essential Functions:

• Coordinate services for residents that support positive personal development and improve quality of life;
• Partner with residents as they work toward their individual goals and outcomes;
• Establish and maintain relationships with local service providers, schools, civic organizations, funding agencies, business partners and other community-based organizations;
• Manage site program budget, review monthly reports, and ensure accuracy in reporting;
• Work with Operation Pathways leadership team to build their annual budget (when appropriate) and determine priority areas for funding;
• Collect, manage, report and analyze data on a monthly basis, and ensure accuracy and consistency with established data collection standards;
• Analyze effectiveness of programs using collected data and determine site-specific program needs in addition to regular program offerings;
• Conduct pre- and post-assessments as needed for internal reporting and external reporting;
• Manage contracts for third parties providing programs on site under RSC’s purview;
• Submit monthly reports and newsletters to direct supervisor;
• Participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with leadership team.

Performance Factors:

• Attendance and Dependability. The RSC can be depended on to report to work at the scheduled time and is expected to complete assignments in a timely, accurate, and thorough manner.
• Communication and Contact. The RSC communicates effectively both verbally and in writing with organizational leaders, property management team, colleagues, and individuals inside and outside the organization. The RSC also pays close attention to detail and follow-through.
• Relationships with Others. The RSC works effectively and relates well with others including residents, leadership team, colleagues, property managers, and individuals inside and outside the organization. The RSC exhibits a professional manner dealing with others and maintains constructive working relationships.
• Leadership and Initiative. The RSC should demonstrate leadership and initiative in all areas of resident services at the property, including the development and execution of partnerships, projects, and programs.

Operation Pathways provides equal employment opportunities (EEO) to all employees, contractors, and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetics, or veteran status. In addition to federal law requirements, Operation Pathways complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay Range: $45,000 - $58,000/yr.

Qualifications: The ideal candidate will have at least 5 years of human services experience and a minimum bachelor’s degree.

To apply: Qualified candidates should submit a cover letter and resume. No phone calls please.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Washington, DC 20009: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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