Job description

The Massachusetts Rehabilitation Commission (MRC) Hyannis / Cape & Islands Area Office is seeking a mission-driven, dynamic, and culturally competent Area Director with leadership, project management, budget, and disability community experience. Serving job seekers with disabilities from Hyannis and surrounding towns.

In this role, you will lead an amazing team of professional staff and deliver services to individuals with disabilities in this diverse community. You must be a culturally competent, experienced leader to provide effective management, enthusiastic leadership, progressive thinking, and positive energy to the Area Office and Team. You are also skilled in managing diverse operations and you possess a strategic mindset, are able to build and manage a healthy, collaborative team culture, influence and engage all stakeholders and drive results.

Additionally, you will promote MRC’s learning and participatory performance culture with an emphasis on high-performance teams, individual performance/contribution/impact, and engagement in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls, achieving learning and performance goals). You will be a leader in supporting MRC’s commitment to diversity, equity, inclusion, and racial equity, as well as innovation and transformation and change, and be a leader in creating a culture of agility, excellence, and belonging.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Direct, coordinate and lead all function of the Hyannis Vocational Rehabilitation Area Office which includes strategic planning, staffing, budget preparation, management, and contract oversight.
• Ensure that operational policies and procedures are efficiently and effectively implemented, identify business process improvement opportunities and implementation strategies. Direct and exercise an efficient system of controls through the design and implementation of administrative and service provision processes.
• Facilitate operational problem solving and decision-making, evaluate and improve communication processes, monitor the progress, risk, and quality aspects of administrative and service provision activities.
• Manage and direct all assigned office staff as well as management guidance in the design and implementation of program development and service provision processes. Organize, direct, supervise and evaluate work performance.
• Monitor progress, risk and quality of program development and service provision activities.
• Oversee and manage the office, staffing and purchase of service budgets working collaboratively with the Business Financial Manager.
• Work collaboratively with the Business Improvement Partners in managing vendor contracts, including monitoring of the quality of services, ensuring accessibility of services across the catchment area, and facilitating contract use by MRC personnel.
• Prepare reports for the Director on program development, service provisions issues, and strategies.
• Collaborate and represent MRC on boards, consumer organizations, with other state agencies, government partners, consumers, advocates, and the general public.
• Responsible for learning and staying up to date on MRC’s diversity, equity, inclusion and racial equity policies, practices and work specific to Vocational Rehabilitation programs.
• Communicate with the public regarding the Massachusetts Rehabilitation Commission’s programs, operating parameters, and services.
• Interface and collaborate with local employers, public and private institutions/organizations in order to maintain, create and expand services.
• Advise District Director on program development service provisions, budget, purchase of service contract issues and strategies.
• Provide management with policy guidance in the design and implementation of information technology, financial operations, program operations, facilities management, and operational processes.

Required Qualifications: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below:

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate in a related field may be substituted for four (4) years of the required (A) experience.

Preferred Qualifications:

• An advanced degree with a minimum of 5 years of experience in vocational rehabilitation or a related field with increasing responsibility over time including supervisory or managerial responsibility.
• Certification as a Rehabilitation Counselor and/or licensure as a Rehabilitation Counselor is desirable.
• Proven ability and technical knowledge in planning, coordinating and prioritizing for optimal performance.
• Ability to evaluate, monitor and set standards for accomplishment.
• Demonstrated leadership and team-building skills as well as motivation.
• Ability to resolve/mediate conflicts.
• Knowledge of vocational rehabilitation policy and procedure.
• Responsible for learning and staying up to date on MRC’s diversity, equity, inclusion, and racial equity skills, results, and expectations specific to Vocational Rehabilitation programs.
• Experience working in a team culture that values inclusivity, performance, transparency, and authenticity.
• Knowledge of and experience in diversity, equity, inclusion, and racial equity and effective engagement across differences.
• Proficient usage of Microsoft Office products including Excel, PowerPoint, Word, and Outlook as well as technologies supporting a remote workplace (e.g., Zoom, Microsoft Teams).
• Solid written and oral communication skills and proficiency in establishing and maintaining effective working relationships with a variety of diverse consumers, families, staff, and organizations.

The Commonwealth of MA Benefits: Along with a competitive salary, you will be eligible for all State benefits which include:

• 75% state-paid medical insurance premium
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• Reasonable Dental and Vision Plans
• Flexible Spending Accounts and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Incentive-based Wellness Programs
• Professional Development and Continuing Education opportunities
• Employer Referral Bonus Program of $2500
• Qualified Employer for Public Service Student Loan Forgiveness Program

About the Massachusetts Rehabilitation Commission: The Massachusetts Rehabilitation Commission (MRC) is a learning and participatory performance culture with an emphasis on high-performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls). In addition, MRC is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, and change, and creating a culture of agility, excellence, and belonging. MRC has approximately 800 employees working in a hybrid remote and in-office environment.

MRC provides services that break down barriers and empower people with disabilities to live life on their terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world.

For more information about our agency and programs visit: www.mass.gov/mrc

Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services before the candidate is hired. For more information, please visit http://www.mass.gov/hhs/coriand click on "Information for Job Applicants."

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator, Robert Arneau at robert.arneau@mass.gov or 857-274-8824

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Hyannis, MA 02601: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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