Member Service Representative
Job description
Now Hiring for a Direct Hire position in Customer Service! $20.58/hour
Hybrid schedule (1 day in-office), Member Service Representative in Warminster, PA in the Banking Industry
Hours - 8:45 - 5:00 Monday - Friday (37.50 hours/week)
Help People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Member Service Representative in a Direct Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity!
Responsibilities:
- Enthusiastically and professionally greets members and potentials members while introducing themselves and welcoming them via Phone, Chat, Email and any other form of electronic communication
- Receives and processes all member requests accurately and efficiently
- Troubleshoot and educate our members of our Mobile/Online Banking and electronic services by providing step by step instructions of all self-service technology
- Discuss cross-sell opportunities with members to make their lives easier and to save them money
- Assist members with opening and servicing all accounts, products and services
Job Requirements
Qualifications:
- High school diploma or GED
- 1-3 years of customer service experience
- Ability to learn products, services, and procedures quickly
- Excellent communication skills
- MS Office Suite experience
- Achieve or exceed cross sell goals each month
- Hybrid schedule - 4 days remote and 1 day in-office
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