Medical Coordinator

Requisition #: req10352

Location: Charlotte, NC

Hours: Full-time (40-hours/week)

This position is offering a $3,000 Sign-on bonus ($1500 at hire and $1500 at 6 months)
(Internal Staff are not eligible for sign-on incentives)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Medical Coordinator, you will be primarily responsible for serving as the subject matter expert of Point Comfort Underwriter Insurance, ensuring effective operations at the respective regional site location; developing positive working relationships with contracted providers within the respective medical program(s). This individual is also responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss.

ESSENTIAL JOB RESPONSIBILITIES:

• Ensure effective operations through selection, training, motivation, evaluation and development of a competent on-site Medical Coordination team as a team lead;
• Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients, as needed;
• Serve as the subject matter expert of Point Comfort Underwriters Insurance;
• Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners;
• Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly;
• Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and ORR;
• Effectively train branch locations on documentation compliance in accordance with agency, state licensing expectations, and ORR, as needed;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Maintain accurate, up-to-date information on foster children in care while meeting DHS, ORR, and Bethany's documentation and reporting requirements;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Periodically travel to health care provider facilities to build positive working relationships and transport clients;
• Complete other duties as assigned.

QUALIFICATIONS:

• A minimum of one (1) year of employment experience in the child welfare field working with children and/or adolescents in a social service setting;
• At least one (1) year of experience working with medical providers, at least two (2) years of experience working with medical providers, strongly preferred;
• Bilingual Spanish/English fluency, preferred;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.