Job description

* NO In Office Applications or Phone Calls Accepted *

Momentum IT Services is currently looking for a Level II IT Technician to provide remote and onsite technical support as well as planning, scheduling, and execution of new customer on-boards and current customer projects. We are looking for an individual who is eager to learn, highly customer-focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize, schedule, and execute tasks without micro-management. The role will involve mid-level system administrator skills. The ability to represent our company in a professional manner and to communicate with business owners, as well as customer staff, is critical to success in this position.

Essential Expectations

• Run timers and track time each day.
• Create, schedule, and work to resolve service tickets and projects each day.
• Compose logical and grammatically correct written summaries of performed work each day.
• Help ensure day-to-day operations of customer's IT Infrastructure.
• Answer inbound helpdesk calls as necessary.
• Advanced installation, configuration, and support of the Windows operating system and various windows-based customer applications.
• Advanced installation, configuration, and support of Windows server administration roles (Active Directory, DHCP, DNS, DFS, Print Server, Group Policy, File Sharing, File & Folder Permissions).
• Advanced installation, configuration, and support of the following hardware device types: servers, workstations, monitors, switches, routers, firewalls, printers, scanners, faxes, VoIP phone systems, video surveillance systems, Wi-Fi systems, NAS devices, Backup systems.
• Advanced Virus and Malware remediation.
• Advanced documentation skills of customer networks.
• Technically and relationally manage complex problems.
• Help ensure successful onboarding of new customers and their IT Infrastructure.
• Provide a wide range of technical, quality control, and testing tasks.
• Any other task or duty as assigned or required.

Preferred Certifications

• A+, Network+ Certifications (Required)
• MCP, MSCA/MCSE

Preferred Education

• Bachelor's degree in Computer Science or related field.

Preferred Work Experience

• Networking familiarity
• Networking/switching hardware
• Hands-on experience and a deep understanding of ALL of the following:
• Microsoft Windows Desktop OS
• Microsoft Server OS
• Microsoft Active Directory
• Microsoft 365 Exchange
• Microsoft Office Products
• Microsoft Remote Desktop Services
• Microsoft Hyper-V
• VoIP Phone Systems
• Mac OS X (Preferred but not required)

Benefits

• 12 Paid PTO Days.
• 8 Paid Holidays.
• 100% Paid BCBS Health Insurance.
• $20,000 Paid Life Insurance.
• 401K Retirement Plan w/ Employer Matching (Employee is eligible after one year of employment).
• Fitness Membership Reimbursement Plan.
• Company Profit Sharing (Employee is eligible after one year of employment).

Competencies:

• Teamwork
• Discipline
• Attention to Detail
• Problem Solving Skills
• Written/Verbal communication proficiency
• Accountability & Dependability
• Adaptability and flexibility
• Customer Focus
• Self-Management
• Time Management
• Development and Continual Learning
• Ethical Conduct

Soft Skills Required:

• Communication – The ability to communicate patiently and clearly with people at all technical levels. Daily timesheets and realtime customer documentation are required.
• Problem solving – The ability to get to the root of the problem and move forward with a solution or workaround in a timely, logical manner.
• Lifelong learner – Must have a desire to continue learning new products and improving skills through online training and pursuit of certifications.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mobile, AL 36607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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