Job description

If you:

- Like working in a fast-paced environment where the day goes by quickly

- Enjoy talking on the phone and helping people

- Have knowledge of the Greater Michigan area and/or a good sense of direction

- Love to multi-task and stay organized

- Have two years of experience being a dispatcher

We have the perfect job for you!

Leonard’s is seeking a talented and ambitious candidate who understands the importance of providing top-notch customer service to join our team as the Lead Dispatcher. Leonard’s Syrups ranks as one of Detroit’s Top Workplaces, and Leonard’s is the premier beverage service company in Detroit. The primary responsibilities of this role are to provide customer solutions over the phone, and dispatch our service team to the appropriate job.

The amazing benefits we offer:

- Very competitive pay

- Medical plan for you and your family

- 401K Plan with company match

- Dental & Vision Insurance

- Life & disability insurance

- Paid holidays and vacations

- Amazing employee appreciation events

In this position, you will be:

- Answering customer calls to report service problems to the technician

- Communicating with, supporting, and dispatching our technicians to all their jobs

- Using your creative thinking & team work skills to ensure all your customers are taken care of each day

- Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers

- Working in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to test

The right candidate will meet the following requirements:

- Professional and empathetic phone demeanor

- At least two years of dispatching experience

- Outstanding communication, attention to detail, and organizational skills

- Solution oriented with the ability to remain patient and empathetic

- Able to analyze a situation quickly and prioritize based on company guidelines

- Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word and Excel

Remember, the best time to find a GREAT job is when you have a good job! Why Wait? Don't Wait. . . Apply Today!

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Detroit, MI 48212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person

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