Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This senior position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, Charlotte, NC or work remotely in the continental U.S. with occasional business travel.

A strategic partner in designing, developing, executing, and analyzing research projects for short- and long-term business goals and results. Leads and facilitates cross-functional teams in the application of the appropriate research methodologies (i.e., qualitative, quantitative, text or business intelligence), design innovation, marketing strategies, and general industry trends to understand member insights and translate findings into business strategies. Business recommendations can be based on quantitative or qualitative data, understanding the underlying assumptions of each and their relative impact to address the business problem.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Leads, facilitates and/or collaborates with cross functional teams and vendors in support of the end-to-end research project(s).
• Determines the appropriate research methodologies, design innovation, marketing strategies and general industry trends to solve business problems within specific areas of expertise.
• Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
• Formulates findings into business recommendations and presents findings to various levels of leadership.
• Mentors and provides guidance to peers and team members; navigates through obstacles to resolve escalated issues of an unusual nature.
• Researches and identifies industry best practices and trends to increase effectiveness.
• Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and advanced knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight OR Advanced Degree, 4 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.
• Demonstrated leadership experience to include leading projects.
• Advanced knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.
• Experience conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.
• Advanced analytical skills with proven ability to interpret data and link insights to growth opportunities.
• Proven ability to influence through data while maintaining compliance and regulatory standards.
• Advanced knowledge of Microsoft Office tools.

What sets you apart:

• Experience with TalkWalker, Brand Watch and Khorus/Lithium (Social listening platforms)
• Ability to create or enhance social tags and utilize social trending themes to identify new/emerging categories to conduct deep dive analysis of member feedback
• Analyze metrics associated with social media performance and online engagement.
• Partner in designing, developing, executing and analyzing research projects for short- and long-term business goals
• Experience and ability to present to leadership

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660 - $194,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.