POSITION STATUS/FLSA CLASSIFICATION: Full-Time or Part-Time, Nonexempt

POSITION SUMMARY: The cashier/food runner is responsible for taking guests’ orders, ringing in orders, taking payment from the guests and bringing prepared food to guests’ tables.

KEY RESPONSIBILITIES:

• Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
• Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
• Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
• Ensure orders are entered in the POS system accurately
• Operate the cash register and collect payment from the guest
• Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
• Thank the guest and invite to return again
• Answer telephones, responding to guest inquiries and assisting with take out orders
• Communicate guest feedback to restaurant management
• Resolve guest concerns politely and quietly, with respect and a sense of urgency
• Understand in-store marketing promotions
• Execute new product rollouts including selling to guests and product execution
• Utilize cash control procedures
• Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
• Other duties as assigned

QUALIFICATIONS/SKILLS:

• Must be friendly and guest service oriented
• Ability to communicate effectively
• Ability to use a Point of Sale system
• Must be able to work in a fast-paced environment and have a sense of urgency
• Ability to work as a team-player

EDUCATION AND/OR EXPERIENCE:

• This position does not have any specific education or experience requirements

ESSENTIAL PHYSICAL FUNCTIONS:

• Ability to stand/walk for 8 hours per day.
• Must be able to lift and carry up to 30 lbs.
• Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from restaurant machinery, music, and customers.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, and seafood.

UNIFORM:

• Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.