Job description
If you enjoy building relationships, talking to people and building lasting relationships with customers, this may be the job for you! As an Inside Sales Representative, you will develop and maintain face-to-face relationships with customers by promoting products, providing day-to-assistance and generating sales for a building materials industry leader. From customers to contractors, you play an important role in recommending roofing materials and tools for projects of all sizes.
Job Description
- Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
- Plan and implement telemarketing and prospecting objectives
- Quickly and smoothly resolve customer complaints and problems
- Engage in specialty purchasing (when applicable)
- Coordinate delivery and/or pick up of customer orders with operations teams
- Provide support to Outside Sales force (also serve as a backup)
- Generate price quotations in a timely manner
- Maintain accurate and up to date "open order" files in computer system
- Maintain adequate supply of product samples and literature
- Review all orders to forecast additional customer needs
- Interact with sister branches when necessary on inventory issues and deliveries
- Work with Replenishers to achieve the best product line
- Handle cash reconciliation of register tape
- Responsible for setup and maintenance of store displays
- Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
- Perform other duties as assigned
Requirements
- Previous front-line customer service experience
- Previous customer service experience (building products industry preferred)
- Must be able to communicate and follow-up with co-workers, customers and vendors
- Must be able to learn and retain vast amounts of product information
Preferences
- Knowledge in Building Materials
- Experience in a team-based environment
- Previous Face-to-Face Customer Service Experience (one year)
- Experience in Home Improvement Center or knowledge of building materials
An Equal Opportunity Employer
www.becn.com
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