Job description

The Front Desk Clerk creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

The ideal candidate will:

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place.
• F&B experience but not required.

• Displays dignity and respect of others at all times.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
• Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.

Physical Demands

· Most work tasks are performed indoors. Temperature is moderate andcontrolled by hotel systems.

· Must be able to stand and exert well-paced ability for up to 4-8hours in length.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to exert well-paced ability in limited space.

· Must have the ability to bend, squat and lift up to 50lbs. on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to250 lbs. on a regular basis.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Requires manual dexterity to use and operate all necessary equipment.

Additional Responsibilities

Regular attendance in conformance with the standards, which may be established from time to time, inessential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Hyatt Place rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Work Location: One location

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