Hospitality Manager
Job description
Based in New Haven County
Salary: $80-90K
Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.
Job Summary
Working as the Hospitality Manager, you will work in partnership with the Director of Dining Services and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company’s mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing. This position is located in New Haven County, based in a 300-resident Assisted Living Community with two dining areas.
Key Responsibilities:
- Initiates resident and customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
- Analyzes data and develops action plans based on facts to improve quality of service
- Supports the operational and culinary teams with strategies to drive hospitality excellence
- Manages the pre meal experience with operations managers
- Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
- Builds and maintains strong relationships across the organization and with key clients
- Identifies improvement opportunities by staying current on customer/industry trends
- Monitors customer satisfaction KPIs at the unit level to ensure ROI
Preferred Qualifications:
- Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
- College or graduate degree in business, marketing, communications or related field
- Passion, knowledge and appreciation of culinary arts, food and dining
- Excellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
- Detail oriented with strong organizational skills
- Ability to develop systems and reports for tracking projects and metric alignment
- Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
- Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
- Excellent time management skills
- Demonstrated experience in development of Standard Operating Procedures
Apply to Morrison Living today!
Morrison Living is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Morrison Community Living are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Morrison Living maintains a drug-free workplace.
Req ID: 1187689
Morrison Living
STACEY MOONEY
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