Job description

Title: Help Desk 2

Location: Lansing, MI, 48933

Projected Start Date: 02/01/2023

Projected End Date/Duration: At least 1 Years from projected start date

Remote or On-site: Candidates MUST be local. Will need to be onsite starting day 1 for hybrid work schedule. NO REMOTE ONLY OPTION.

Description:

Help Desk 2

Position Description:

• Candidate must be able to complete a variety of daily billing tasks (break/fix tickets, replacement tickets, CRQ Project billing, Fiber billing tickets, Gateway to Gateway and Firewall billing tickets). Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required. Technicians will be part of an established team and trained by senior team members.

• Skills Preferred:

• Ability to function independently by following establishing policies, procedures, and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage workflow operations to meet or exceed SLAs and customer needs and expectations.

• Ability to make decisions independently and to communicate effectively to peers and management.

• Manage and report time spent on all work activities. Ability to work in a team environment.

• Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required.

Skills Requirements:

• Remedy - 4 years

• SMMS/Most - 4 years

• Telephony Support – 4 years

• Data Entry Billing – 4 years

Job Type: Contract

Pay: $27.00 - $28.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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