Head of QA

About ShipperHQ and this position:

ShipperHQ is a startup headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 40+ team members spread across the US, the UK, Ireland, and Australia. 30+ members are based in Austin, TX. We are seeking an outgoing individual with a positive attitude that is willing to grow with the company.

The Head of QA is responsible for defining the QA strategy and approach for the product that includes strategic thinking, planning, and providing expertise throughout the entire product development life cycle. This role is responsible for building QA team as well as managing the function and direction of the team. The Head of QA provides regular direction, mentoring, and coaching to QA team members, ensuring the success of the team’s manual and automation efforts. This is a hands-on role developing automation frameworks and writing tests and executing.

The Head of QA will contribute in the following areas:

• Responsible for defining QA Practices, strategy, approach, and execution across our products.
• Provide leadership and technical expertise within Test Automation and Quality Assurance.
• Accountable for automation and manual test output, including release and deployment testing
• Mentor, and provide leadership to the QA Team.
• Work closely with the DevOps team to define the optimal solution for each platform and provide long-term solutions for CI/CD.
• Focus on continuous QA improvements including usage of appropriate testing tools, test techniques for functional, performance, automation, etc.
• Build, define & develop an automation framework for the QA Team.
• Owns all QA staging environments.
• Monitor and report on all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.
• An escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA team.
• Work with Engineering managers to develop and execute QA strategies to meet department and company quality goals.

The ideal candidate would have the following experience:

• 2+ years of QA lead experience
• 8+ years of professional software testing experience, ideally on a SaaS platform
• Excellent ability to organize and manage multiple projects/releases
• Technical expertise with automation tools, including Cypress
• Passion for mentoring and developing junior QA team members
• A deep understanding and passion for QA
• Detail-oriented and high-quality bar
• Experience with Agile methodology and scrum
• Excellent communication and collaboration skills
• Demonstrable experience in improving test automation
• Experience with AWS and CI/CD

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. You will learn more at ShipperHQ in a year than you would in 3 years at other companies. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping.

Benefits and Perks:

• Work with a collaborative and motivated team with the ability to tie results in the organization directly to your actions.
• 22 days PTO in addition to public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week
• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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