JOB TITLE: G.R.O.W Support Specialist STATUS: Full Time

DEPARTMENT: Community Outreach Services HOURS/WEEK: 40

DIRECT SUPERVISOR: G.R.O.W Program Manger FLSA STATUS: Exempt (3 year Pilot Program)

DIRECTLY SUPERVISES: N/A

Vision

Ending the cycle of poverty

Mission

Marillac St. Vincent Family Services strengthens, empowers, and gives voice to those in need – in the Vincentian spirit of service – through education and comprehensive programs to build vibrant communities in Chicago.

Core Values

Our employees commit themselves as individuals to live out the core values of integrity, excellence, creativity, advocacy, respect and empowerment in our daily work, as we serve the needs of others.

Integrity - Acting with transparency, humility and honesty

Excellence - Providing quality care with compassion

Creativity - Being continuously resourceful and inventive

Advocacy - Supporting the cause of those who lack resources for a reasonable quality of life

Respect - Recognizing our own value and upholding the dignity and value of all people

Empowerment - Providing skills and resources to achieve full human development

Team Behaviors

• Versatility – Understanding and appreciating different and opposing perspectives on an issue; adapting one’s approach as the requirements of the situation change; an eagerness for positive action; self-control; active listening.
• A collaborative work model – Cooperatively working and sharing responsibility; contributing to the group effort; realizing a sense of commitment and ownership in the success of the organization’s goals.
• Mutual accountability – Holds others accountable with their roles; provides and receives feedback and takes constructive action.
• Client/customer advocate – Identifies opportunities to improve quality of services; presents one’s self professionally.
• Protects confidentiality & privacy – Respects and protects information about all staff and clients.

General Summary

The Support Specialist for G.R.O.W (Generations Removing Obstacles Willfully) demonstrates an understanding of MSV’s mission, vision, and core values. GROW is an interdepartmental, generational economic sustainability and mobility focused MSV approach. Alongside The Program Manager, the G.R.O.W Support Specialist is responsible for assisting in the development, implementation, evaluation, and improvement, of the “GROW approach”. Through this pilot, you will thoughtfully provide targeted, holistic generational services while tracking participation across the organization via human capital, social capital, and financial capital.

Duties & Responsibilities

Impacting a poverty mindset through holistic personal, professional and career development awareness raising, resource provision and support across generations.

• In coordination with the Program Manager, oversee the Universal Intake System that allows MSV programs to track data and participation.
• Work closely with MSV Direct Service Staff to ensure the G.R.O.W approach is implemented in all services distributed to clients.
• Strengthen participants’ access to additional services, including referrals and/or bringing services on-site.
• Work with G.R.O.W clients to develop and implement SMART Goal writing and quarterly accountability sessions
• Cross program resource engagement
• Track and input Data for Universal Intake form
• Create and promote opportunities for participant feedback regarding program services.
• Complete required internal and external reporting in a timely and accurate manner.
• Participate in ongoing education and professional development.
• Perform other duties as assigned by supervisor.
• Act with integrity and aspire to model our Core Values in the delivery of all services.

Job Requirements

Experience/Education

At least 2 years of college and/or 3 years in related fields required.

Qualifications

Creative and motivated self-starter. Excellent written, verbal, computer, and presentation skills. Proven organizational and follow-up skills. Proven ability to work independently and as a member of a team. Comfortable working with diverse clients, volunteers, staff and other service providers. Ability to handle a range of client situations calmly, professionally and respectfully. Ability to represent the agency to the public.

Language

Ability to read, speak, and write English proficiently. Bilingual is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk, see and hear.
• Possess the ability to fulfill and any all-office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• The employee must sometimes lift and/or move up to 40-50 pounds.
• Fine hand manipulation (keyboarding).
• Must be mobile to work in the field. Ability to walk, stand, bend, stoop, and climb stairs required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Internal office space.
• The noise level in the work environment is usually moderate.

External environments may include visits to other facilities and client personal living spaces