Job description

Job Title: French Bilingual Service Analyst

Location: 400 Bertha Lamme Drive , Cranberry Twp PA 16066

Contract: 4+ Months, potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.

Pay Rate: $22.50 / hr

Shift: 1st shift; Mon-Fri 7:00am-4:00pm

Responsibilities:

· Provides support to end users and IT systems on a variety of issues.

· Identifies, researches, and resolves technical problems.

· Responds to telephone calls, emails, and personnel requests for technical support.

· Performs pro-active monitoring of computer systems through appropriate tools.

· Documents, tracks, and monitors problems to ensure timely resolutions.

· Works directly with customers on resolving problems that typically take greater time and experience to resolve.

· Participates in various projects to monitor and improve responsiveness to customer.

· Plans and monitors goals.

· Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues

Requirements:

BILINGUAL IN FRENCH REQUIRED

· 4-year degree in Information Technology, or related discipline

· 1-3 years technical support experience in a computer-related area

· Working knowledge of related ITIL standards or best practices

· Standard desktop, tools & utilities

· Server operating systems, tools & utilities

· IT networks and voice services

· IT security and Disaster recovery

· Process control and monitoring

· Call Center technologies

· 1 year of experience in our Global IT Service Desk function is highly preferred

· Advanced troubleshooting skills

· Successful completion of the IT Entry Logic and Problem-Solving Test

· Strong analytical, communication, problem solving, and organizational skills

· Strong verbal communication skills, including the ability to document operations procedures

Job Type: Contract

Salary: $22.50 per hour

Schedule:

• Monday to Friday

Work Location: One location

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