Job description

About the Position:
Our company is seeking a talented Fraud Operations Analyst. Responsibilities for this role include, but are not limited to, detecting, investigating, and reducing fraud risks stemming from incoming auto loan applications. The Fraud Operations Analyst role requires logical thinking and problem solving skills to approach investigations in order to mitigate external fraud opportunities. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

Responsibilities:

• Investigate suspicious activity and behavior that could pose a risk to the bank, its auto dealers and customers
• Internal and external contact to verify applications and the supporting documents for fictitious or fraudulent behavior
• Reviewing/Completing Suspicious Activity Report (SARS) forms. Manage all procedures and reports relating to SARS
• Assist in implementing Fraud training decks for various departments
• Conduct quarterly Fraud training for Funding, Credit, Q/A and additional departments if needed
• Effectively manage, create and maintain complex reports and databases
• Demonstrated ability to approach and analyze problems logically
• Complete understanding of Crescent Bank policy and procedures
• Demonstrated ability to conduct research, work independently and make complex investigations decisions with little or no guidance within the workflow/procedure
• Expected to be up to date on the latest fraud tools trending in the market and strong knowledge of the variety of financial frauds effecting the banking/auto loan industry
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends in the marketplace
• Consistently achieve/exceed quality standards for investigations

About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

We are proud to offer the following key benefits:

• Workplace flexibility for eligible positions
• All the insurance programs you’d expect- health, dental, vision, life, disability, + more
• Multiple types of paid time off
• Retirement program with company contribution
• Paid parental Leave
• Award-winning Wellness programs
• Tuition Reimbursement
• Payroll on Demand-access your pay when you need it most.

Minimum Qualifications:

• Candidate should have a minimum of 1-2 years’ experience working on Fraud Detection and Mitigation with a strong background in auto finance and the credit/lending industry
• Adaptability to learn new processes, concepts and skills and an eye for detail
• Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written response
• Strong interpersonal skills, with the ability to communicate with Risk and Compliance departments clearly.
• Ability to speak with dealers and customers in a professional manner
• Analytical & problem solving skills
• Keen attention to detail & risk identification
• Basic knowledge of Banking Industry & Regulatory Environment
• Ability to articulate research findings and detail them as needed
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priorities
• Ability to maintain high levels of confidentiality and data security standards
• Advanced knowledge and experience with Microsoft Office, including Outlook, Word, and Excel
• Team player – comfortable working in a fast-paced, dynamic environment

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Experience:

• Fraud: 1 year experience (preferred)
• Auto lending: 1 year experience (preferred)
• Funding: 1 year experience (preferred)
• Credit: 1 year experience (preferred)

Equal Opportunity Employer/Veterans/Disabled

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