Job Summary

Monitors customer accounts and researches transactions to identify suspicious activity or potential transactional financial crimes. Performs fraud analysis on multiple delivery channels and products to detect, prevent and deter fraud and to protect bank clients and assets from fraud. Utilizes specialized fraud detection systems, reports and online systems to analyze client behavior, and to identify and prevent fraudulent banking activity. Ensures actions are in compliance with federal and state regulations specific to fraud and loss issues.

Job Duties and Responsibilities

• Utilizes fraud risk detection systems and internal bank systems to review a variety of fraud risk alerts and warning reports on a daily basis using multiple transaction channels and products. Interprets reason codes and follows specified procedures to process suspected activity. Escalates cases for special attention to the investigations team, Compliance, Legal or other applicable line of business as required.
• Performs maintenance on identified suspect accounts and profiles including disabling services such as online banking, closing accounts, blocking cards, holding questionable funds in accordance with Reg CC, and returning transactions to mitigate fraud losses.
• Communicates and interacts with external clients, the front line, applicable lines of business and other financial institutes to verify authenticity of items or availability of funds or to answer questions regarding customer business practices.
• Creates fraud case within consolidated case management system for escalation to Fraud Investigations and Compliance including case facts and action taken.
• Reviews and researches various check fraud alerts for endorsements, kiting, forgeries and counterfeits. Reviews and researches electronic transactions and activity to detect victim and perpetrator fraud.
• Listens to suspected fraud calls and determines whether fraud has occurred and takes appropriate action. Places holds or stop payments on suspicious and fraudulent transactions or checks.
• Collaborates with the Call Center on fraud events and takes appropriate action including blocking or closing accounts. Escalates to management as required.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Preferred Knowledge, Skills, & Abilities:

• Working knowledge of fraud detection systems
• Understanding of financial fraud categories/types and associated risk
• Knowledge of applicable state and federal regulations (e.g. Regulation E, Visa Operating Rules, UCC, Regulation CC, NACHA)
• Must be flexible in work schedule and able to cover for colleagues on different shifts