Direct Primary Care Medical Assistant (CMA, LPN)
Job description
FreedomDoc is a private, direct primary care family medicine practice that is seeking an experienced, conscientious, and friendly medical assistant or nurse who is interested in a flexible, long-term position in a slower-paced, positive, friendly environment. Patients pay a low monthly membership fee that gives them an all-access pass to their physician through many modalities such as in-office visits, video visits, phone calls and text messaging. The goal of DPC is to make it easy and affordable for patients to get the help they need when they need it. It is a traditional care model utilizing today's technology. The clinical staff member plays a key role in the running of the practice.
Job duties include:
Handle all guest interactions with the highest level of hospitality and professionalism while assisting customers in all inquiries above and beyond expected level of service
Schedule patients electronically, telephonically, and/or in person while triaging the patient as directed by the physician
Perform front office duties by welcoming patients to the clinic, obtaining check-in information and ensuring appropriate information has been obtained and entered into the EMR prior to the patient visit
Carry out the orders of the physician concerning patient care in a safe, competent and friendly manner. These duties include but are not limited to vital signs, phlebotomy, injections,
medication dispensing (under physician's order/approval), POC testing, EKGs, etc.
Coordinate clinical follow up(s) such as scheduling appointments, labs, referrals, diagnostic care
Process transactions and/or membership fees required
Order and facilitate arrival of medical supplies, office supplies, and medications as directed by the physician
Work with computers, web-browser technology, digital care platforms and EMR systems
Foster a team-oriented and collaborative work environment
Educate prospective and current patients on the model of direct primary care as outlined by Freedom Healthworks
Provides excellent and effective communication with patients, physician and other key team members in a professional and timely manner
Maintain patient engagement while providing outstanding care
Key Requirements
Active credentials/licensureMinimum of 2 years' direct patient care experience in a primary care setting
An exceptional level of customer service with the patients at all points of interactions
Maintain patient confidentiality and privacy
Ability to maintain annual certifications in CPR and licensing as well as clinical skills as required
Understand medical terminology
Ability to occasionally lift 10-20 pounds
Sufficient vision acuity for routine computer use
Ability to walk, sit, or stand at moderate levels
Strong communication skills: Written, verbal, and listening
Self-starter, motivated individual with a positive attitude
Demonstrated ability to quickly learn new processes and procedures
High organizational skills, great interpersonal skills and ability to work as a key team member
Ability and willingness, if necessary, to be present during all hours of scheduled appointments, take calls from and help patients outside of scheduled appointment times, and be present for infrequent urgent appointments outside of regular appointment times.
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