Job description
Overview:
About Wipro Limited
Responsibilities:
Education and Required Experience:
Title: Salesforce Sr. Business Analyst
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Responsibilities:
- Working under the direction of a senior Customer Success Console product manager to support all capabilities & features that are targeted for development .
- Assist in the creation of new Salesforce.com platform capabilities that will enable internal Customer Success experts to support the Customer's through their product & solution adoption journey.
- Perform analyst role on our agile development team, partnering closely with other CX Customer Success experts and end-users to document the required system features and user stories in Aha! and Rally tools.
- Documenting the business requirements & impacted / associated Customer Success processes.
- Defining, managing and tracking system features & users stories in the Rally application and working with business and IT stakeholders to groom and refine.
- Accountable for driving engagement with system end-users; capturing console feedback
- Working under the direction of a senior Customer Success Console product manager to support all capabilities & features that are targeted for development .
- Assist in the creation of new Salesforce.com platform capabilities that will enable internal Customer Success experts to support the Customer's through their product & solution adoption journey.
- Perform analyst role on our agile development team, partnering closely with other CX Customer Success experts and end-users to document the required system features and user stories in Aha! and Rally tools.
- Documenting the business requirements & impacted / associated Customer Success processes.
- Defining, managing and tracking system features & users stories in the Rally application and working with business and IT stakeholders to groom and refine.
- Accountable for driving engagement with system end-users; capturing console feedback
- Work directly with IT and Data & Analytics teams deliver the technical projects and console capabilities within an agile, monthly/bi-monthly release cycle.
- Support the product manager with analysis projects, creating test scripts, conduct BAT testing.
Education and Required Experience:
- Need someone with SalesCloud, Community Cloud and Retail Banking Domain
- 6-8 years of salesforce experience and have worked with Banking clients in the past
- Have done at least 2 projects with Bank.
- Not eligible for Visa sponsorship
- 3+ years experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects
- Experience with Salesforce.com configuration
- Experience with FinancialForce.com configuration
- Experience with Salesforce.com custom development
- Experience with other Financials solution (NetSuite, QuickBooks, Sage, Intacct, etc.)
- Experience developing LOE’s in conjunction with sales
- Strong presentation and communication skills
- Business Analysis, Sales Cloud, Declarative Features, Admin skills, Agile, Stakeholder Management
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
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