Job description

**PLEASE READ ENTIRE DESCRIPTION BEFORE APPLYING**

Welcome to Gentle Dentistry, the dental practice of Dr. Angela Rasmussen and Dr. Amanda del Cueto.

www.gentledentistrytampa.com

We are currently seeking a Full-Time, Dental Treatment/Scheduling/Accounts Coordinator for our well-established family dental practice.

Centrally located in Tampa, we combine the latest techniques in cosmetic and restorative dentistry to create healthy, beautiful smiles. At our fee-for-service concierge dental wellness practice, patients are treated to a comfortable and relaxing environment that helps to alleviate much of the anxiety often associated with going to the dentist.

We require a candidate with a true concierge mindset. This candidate would have supreme interpersonal skills with an ability to adapt to multiple personalities and make every one of them feel like the priority in the office. Being that we are fee-for-service, we expect a higher quality of relationship building with our patients from our team members. We require comfort and experience dealing with higher value services and a base foundation in dental front office workflow.

We are seeking this dental team member to support our fantastic front desk team. The ideal candidate will be friendly, outgoing and highly organized. They would be highly detail-oriented and extremely comfortable auditing accounts, finding out where balances come from and confidently and respectfully collecting from patients.

We are pleased to offer a wide range of preventative, restorative, and cosmetic dental services. Treatment options such as porcelain veneers, smile designs, functional full mouth rehabilitations, teeth whitening, and dental implants have enabled us to renew hundreds of smiles and help our patients look their best. We have been providing Tampa Bay and surrounding areas with exceptional cosmetic and restorative dentistry for 37 years!

He or she will have coordinator duties responsible to booking doctor and hygiene columns to goal, providing a concierge experience for our patients, presenting and managing treatment presentations and assuring financial arrangements with proper collections are completed.

A front desk team member at our practice needs to have supreme interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment. If this sounds like you, please apply to this wonderful opportunity.

You will be trained with the understanding that you would eventually take over front desk operations on a day-to-day basis while the current team member will be leaving on great terms in 90 days.

Your wage is more than Dollars/Hour:

• MONTHLY BONUS: in our office your position would be eligible for potential monthly bonuses (details discussed in interview(
• Paid Time Off (PTO): Accrual of 40 hours of PTO for first year begins after 90 days through first year. 40 Hours after Year 1, 80 hours after 2 years of service and 120 hours after 5 years of service.
• HEALTH REIMBURSEMENT ACCOUNT (HRA): A health reimbursement account or arrangement (HRA) is true to its name: We fund the account so you can reimburse yourself for certain medical, dental or vision expenses. As an account-based health plan, an HRA can help you stretch the value of your health care dollar for eligible health care expenses and over-the-counter items.
• 401K: A 401(k) plan gives employees a tax break on money they contribute. Contributions are automatically withdrawn from your paycheck and invested in funds of the your choosing.
• CONTINUING EDUCATION ALLOWANCE: Our office allows for discretionary agreed-upon continuing education to advance your knowledge and skillset. We believe in investing in you to grow both the practice and yourself.
• PAID HOLIDAYS
• BIRTHDAY MONTH PTO DAY
• YEARLY UNIFORM ALLOWANCE

The Oral-Systemic Connection

Complete health dentistry involves caring for a patient’s overall health by making the connection between oral health and total body health. Complete health dentists use clues from a patient’s mouth to find signs of other illnesses they may have or be at risk of having. We strive to form partnerships between dental and medical professionals to work toward the common goal of improving a patient’s overall health and wellness.

We are looking for a highly skilled quick-learner

We utilize a lot of newer softwares which talk to each other so a high comfortability with technology is required. We are a dynamic office, incorporating some of the latest trends in comprehensive care. Therefore, we seek someone who is able and eager to learn quickly, be empowered and grow in their role

We are pleased to offer a wide range of preventative, restorative, and cosmetic dental services.

We are currently looking for a long-term fit.

We are seeking a compassionate, quick-to-learn team player who enjoys constantly learning and growing to make our practice the premier place to work, practice and be seen as a patient.

We are also a company that believes in long-term employees, development, and professional growth. We value our employees equally as much as we value our patients.

You will be a part of a busy dental practice that provides the highest quality care and dental services to patients.

Please, once applying, send a private email to smile @ gentledentistrytampa.com to us with the phrase "I'm your perfect fit" - Candidates who do not complete this step will not be considered. Thank you for reading the entire job description. We look forward to speaking with you soon.

Desired Skills:

• Exceptional people skills with a priority on customer service
• Strong communication skills
• Comfort with presenting large dollar value treatment plan
• Excellent organizational skills and ability to multitask.
• Task-oriented and self-motivating
• Attention to detail and accuracy
• Experience in dental billing.
• Prior dental insurance experience.
• Experience in Open Dental practice management software (preferred, not required)
• Proficient computer skills and experience using Microsoft Office

We look forward to being a part of your professional and personal growth. Apply now!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Employee discount
• Health savings account
• On-the-job training
• Paid time off
• Parental leave
• Uniform allowance

Healthcare setting:

• Dental office

Schedule:

• 10 hour shift

Application Question(s):

• Please briefly describe your comfort level presenting treatment plans over $10,000
• Please describe how you would handle a difficult patient questioning their balance.
• A new patient enters the practice for the first time for their appointment. Describe some ways YOU personally could make that visit feel "different" or "special" that would stand out to the patient.
• What would be your expectations as a patient coming to a concierge, fee-for-service dental practice?
• What is the highest dollar treatment plan you would feel confident presenting without help?

Education:

• High school or equivalent (Required)

Experience:

• Dental Practice: 4 years (Required)
• Dental Front Desk: 4 years (Required)
• Treatment Coordinator: 2 years (Required)
• Open Dental Software: 2 years (Preferred)

Work Location: One location

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