Job description

Minimum qualifications:

• Bachelor of Arts Degree from an accredited college or university

• At least 1 year of scheduling experience in the healthcare industry

• Experience may be substituted for the educational requirements at the discretion of agency directors

Duties:

• Schedule new referrals and coordinate with current clients for any schedule changes

• Schedule clinical staff regarding schedule changes based on their availability

• Coordinate scheduling process and needs with multiple clients and levels of staff by adhering to various guidelines such as funding source requirements, credentialing requirements, HR laws such as meal period breaks and overtime, minimizing mileage and drive time by zoning as well as minimizing non-billable time

• Maintain confidentiality in all aspects of client, staff, and company information

• Execute all communication in a prompt, accurate, professional and courteous manner

• Maintain timely communication with Operations team regarding all facets of scheduling and plan for overall department needs

• Ensure clients are scheduled at 100% of recommended hours and maintain company standard of contract fulfillment

• Utilize strong customer service skills to ensure 100% client satisfaction while fulfilling all contracts

• Track and analyze cancellations, make-ups; minimize cancellations and missed sessions by rerouting or rescheduling clinical staff and schedule make-ups for cancellations

• Plan in advance and foresee any problems that might arise as well as plan for holiday breaks

• Create and modify documents using Microsoft Word, Excel, and PowerPoint and update schedules using company’s scheduling system

• Work to ensure all paperwork is up to date and organized

• Communicate and maintain positive relationships with company clients, Funders and corporate Clinical and Operations staff

Location: Orange County Office

Rate: $18 to $25 per hour

Hours: This is a full time postion, 8:30 am to 5pm Monday to Friday

Benefits: Medical, dental, vision and 401K are offered

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Orange, CA 92868: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical scheduling: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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