Client Care Supervisor
Full Time
White Plains, NY 10601
$42,000 - $48,000 a year
Posted
Job description
About us
Choice of NY is a company in New Rochelle, NY 10801. We are professional and nimble.
Our work environment includes:
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Lively atmosphere
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Wellness programs
How will you impact your clients’ lives?
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You’ll be using your expertise to help your clients set their mental health goals, for example, getting housing, going back to school, finding a primary care doctor, etc.
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You’ll engage in care activities to empower your clients to help them achieve their goals.
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Applying your tech guru skills, you’ll collect and enter data into our case management systems, such as Relevant, so we can keep track of clients’ progress.
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You’ll fight for your client's rights! As an advocate for your client, you will be the voice on their side in the battles they can not fight alone. Whether it is working with The Department of Social Services to figure out how to handle their rent arrears or even asking landlords to extend a client’s lease.
Who are we looking for?
We are looking for a
STAR supervisor!
S - Solution Orientated
We know all cases are different. Not every client’s best solution will fall into “the way things have always been done”. We want you to be creative and champion new ways of thinking
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T - Tenacious
Tenacity and passion are needed for this work along with the ability to balance objectivity with empathy. We love to help our clients but not every case will be easy. The only true measure of success is positive outcomes for our clients. Each victory, whether big or small, is a victory to be celebrated!
A - Above & Beyond
Each client may bring something different on any given day that may make you step outside of your traditional role. Care Coordinators should be arriving each day with an open mind and be ready to do whatever they can for their client's best interests.
R - Responsible
We want to trust that you can manage your caseload like your own agency by making proper decisions for clients’ but when in doubt always seek help. With this work, you are offered a great deal of independence therefore accountability is a must.
Essential Functions of the Role:
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Supervise, train, and develop Client Care Coordinators in their ability to address their client’s immediate and emerging needs, resolve issues, and advocate and connect clients to needed resources such that their lives become stable, recovery-centric, and interactive (minimizing isolation).
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Monitor, review, and verify monthly Medicaid billable services that Case Managers provide their caseloads.
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Lead and coach assigned teams in a manner they become increasingly independent in their capability to manage day-to-day interactions by developing their problem-solving, communication, and advocacy skills; as well as providing them with needed training (one-on-one, field visits, team meetings, outside training, etc.) that will result in effective and outcome-oriented case managers.
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Ensure care plans, activities, and required documentation are aligned with client goals and in compliance with Health Home or Grant Funding requirements; eliminate potential issues related to billing, reimbursements to the agency, and/or an audit from an external entity.
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Be aware of and provide guidance, and/or direct involvement in cases presenting with acute needs.
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Conduct supervision meetings with each ICM (one-on-ones) reviewing key metrics
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Comply with all other reporting requests made by management.
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Monitor ICM quality through direct calls to clients, field visits, etc., side-by-side.
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Develop productive and results-oriented relationships with mission-critical persons at outside organizations, such as (but not limited to): the Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office
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Team and location assignments based on Agency needs.
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Other activities as assigned.
What will CHOICE offer you?
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A choice of working in three different Westchester locations: White Plains, New Rochelle, Peekskill, and the Bronx.
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Medical, dental, vision, and a Flexible Spending Account/Health Reimbursement Account
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Paid parking for all employees
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Life Insurance at $50,000 regardless of your position or hours worked.
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Long term disability
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401K policy with a company match
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Tuition reimbursement
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Promotions - 85%-90% of our Client Care Supervisors and Program Directors were promoted from within
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A new and exciting mentorship program
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A hybrid work environment - you’ll be working some days in the office and some days in the field. This is done to ensure the safety of our employees and clients due to COVID-19.
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A work schedule of Mon-Fri, 9 am - 5 pm
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Hands-on experience in the field
Who we are?
CHOICE is an agency that takes pride in providing case management and advocacy services for our clients with mental health or physical health illnesses. Our resources are always expanding to help as many clients as we can such as our budding Re-Entry Program in the Bronx and our partnerships in Poughkeepsie and Rockland County. We are constantly reinventing ourselves to fit the needs of our clients and our employees.
We offer a friendly and fun work environment with plenty of opportunities to connect with your peers and grow as a mental health professional. We pride ourselves in partnering in transformation and changing lives.
If you are looking for a meaningful connection, this may be the opportunity for you!
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