Job description
Overview:
Position Overview :
Responsibilities:
Physical Requirements :
We strive to demonstrate our Core Values in all positions at PLS:
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Overview
PLS
®
: People. Location. Service
PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview :
This position will be a strong support role. This role requires critical thinking, problem solving, and effective communication skills. This role lends support and works with several other departments and vendors. Organizational and self-motivational skills are necessary to maintain & manage the moving parts of internal processes. This is a great role for someone who can and is highly organized. The person in this role should have an ownership mindset and demonstrate a passion for satisfaction.
Responsibilities:
Job Responsibilities
:
- Data entry, compiles, validates data, prepares basic correspondence, forms and other documents as needed.
- Assist team with creation and proper maintenance of consistent customer credit files
- Track and report month-end close process by accurately recording and reporting all financial transactions in a timely manner
- Ability to multi-task, handle unanticipated situations effectively, and work well under pressure with tight deadlines
- A point of contact for vendors to coordinate with other colleagues and provide customer and company solutions
- Develop plans to prevent, when possible future chargebacks
- Research chargebacks and build dispute cases
- Communicate issues with factories and negotiate to recover funds
- Prepare accurate and appropriate responses to disputes
- Performs required processing of customer inquiries, both internal and external
- Communicates issues related to the daily operations
- Process and organize request effectively with other departments
- Scheduling and organizing conference meetings and proactively preparing meeting materials in advance
- Maintain monthly and weekly reports
- Monitor activity with vendors to ensure compliance with company guidelines
- Perform day-to day activities that ensure effective management of assigned tasks
- Perform other duties as assigned
- Follow company policies and procedures
Job Requirements
:
-
- A High School diploma is required
- 0 – 2 years of bookkeeping or banking experience preferred
- Experience with Microsoft Office products including Excel, Word, and Access. Ability to work with large volumes of data.
- Experience with Visa/Mastercard Operating Regulations
- Regulations E Compliance
- Ability to communicate with all levels of an organization
- Demonstrate the ability to work as a team as well as self-directed
- Strong planning and organizational skills
- Strong understanding of reconciliation concepts with a commitment to accuracy and completeness of financial data.
- Ability to plan, prioritize, and organize a diversified workload to complete assignments
- Research and resolution management
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Excellent communication skills, both verbal and written
- Good interpersonal skills working with internal and external customers
- The ability to work with demanding deadlines
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours
- English/Spanish speaking is a plus
Physical Requirements :
- Must be able to sit and/or stand for long periods of time
- Ability to lift 15 lbs.
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
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