Call Center - Fraud & Payment Specialist - Full Time
Full Time
Wausau, WI 54401
Posted
Job description
Overview:
Starting pay: $14.50 / hour
Responsibilities:
At Foot Locker we obsess over the customer. This is where you come in! We are seeking full-time Fraud and Payment Management Specialists, a position that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during our three weeks of paid training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is located in our
Wausau, Wisconsin office.
Available full-time shifts:
- Monday-Friday 8am-4pm
- Monday-Friday 9am-5pm
- Monday-Friday 12pm-8pm
- Mandatory extra hours as required based on business needs.
Starting pay: $14.50 / hour
Training: You would be required to attend three weeks of Customer Care training from 8:00am-12:30pm or 5:30pm-10:00pm Monday-Friday. Additionally, there would be a week of in-department training during your regularly scheduled shifts.
Next available start date: Monday, March 6
- Interacting with customers through phone and email to determine the validity of an order or shipment
- Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
- Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
- Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
- Answering incoming calls and emails from customers regarding orders that have been canceled for verification
- Proficient computer navigation skills
- Ability to multi-task in a fast paced environment
- Creative thinker, problem solver, solutions-oriented individual with a proactive - positive mindset
- Be professional while speaking to customers and have strong verbal and written communication skills
- Previous customer service experience is highly preferred but not required
- Experience in banking, call centers/customer contact centers, and/or other related experience a plus
- Medical / dental / vision / life insurance coverage
- Paid time off, including holidays
- 401(k) with company match
- 30-50% employee discounts
- Casual dress code – Wear your sneakers to work!
- Refer your friends and make some cash
- Opportunities for advancement
- Recognition and appreciation programs
- Tuition reimbursement for qualified courses
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