Job Description

Description

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge.

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purpose-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge.

Constellation has been the leader in carbon-free energy production for more than a decade, and generates 50% more clean, carbon-free electricity than any other company in America. We're generating power 24/7 with the nation's largest emission-free nuclear energy fleet, providing enough clean energy to power 15 million homes. Constellation offers customers a range of clean, zero-carbon energy solutions to help reduce their carbon footprint and achieve their sustainability goals.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining and advancing employees who will best serve and represent our customers, partners and communities. We provide a workplace that ensures mutual respect, where each individual has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources you need to design, build and power a successful career.

Constellation offers a wide range of benefits, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

*****************This Retail Operations role can be filled at Analyst I or Analyst II level. Please see minimum qualifications list below for each level***********************************

PRIMARY PURPOSE OF POSITIONS

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst I or Analyst II. These positions within Retail Operations are responsible for monitoring and executing day-to-day workflow activities while meeting service level agreements with internal and external customers. These positions are responsible for gaining a working knowledge in the assigned business function areas. These positions will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs

PRIMARY DUTIES AND ACCOUNTABILITIES

• Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support. (75% Analyst I, 70% Analyst II)

• Problem Solving and Issue Resolution (Problem Solving / Analytics): Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed. (5% Analyst I, 10% Analyst II)

• Cross Functional Communications (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support change management activities. (10% Analyst I, 10% Analyst II)

• Projects, Improvements, and Innovation (Process Improvements/Projects): Active participation in challenging the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables. Execute test scripts for business processes, system enhancements and bug fixes as needed. (5% Analyst I, 5% Analyst II)

• Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market/tariff policies and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed. (5% Analyst I, 5% Analyst II)

JOB SCOPE

• Level and depth of supervisory duties: None

• Budget accountability, impact on asset management, and organization revenue: Budget accountability for managing personal expenses

• Level of independence, decision-making authority, or strategic planning accountability: Works under direct supervision and follows standard procedures to accomplish assigned tasks. Resolves routine questions and problems and refers more complex issues to higher levels. Ability to work independently but recognize when assistance or guidance is needed.

• Number of direct reports (Span of Control): None

• Total number of employees managed (direct and indirect): None

• Internal and external contact relationships: Immediate team; other applicable teams within same commodity and same region/POD; external customers and brokers if applicable.

  
  

Qualifications

ANALYST I

MINIMUM QUALIFICATIONS

• Bachelor’s Degree; or 4+ yrs combination of education and relevant work experience
• Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties is required.
• Analytical and problem-solving abilities.
• Customer service orientation, serving internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Organizational and time management skills
• Ability to adapt to changing markets, systems, and processes.
• Ability to obtain and analyze data with direct supervision and can reason through scenarios to suggest course of action or remediation.
• Ability to follow established procedures

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management
• Prior experience in the retail energy industry and/or regulated energy industry
• Prior experience in using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO/LDC markets and/or EDI transactions
• Intermediate technical acumen in SQL, business applications and/or new technologies

ANALYST II

MINIMUM QUALIFICATIONS

• Bachelor’s Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required. • Established analytical and problem-solving skills.
• Customer service orientation, serving internal and external clients.
• Excellent attention to details
• Capable of working independently and as a team member.
• Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
• Ability to adapt to changing markets, systems, and processes.
• Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation.
• Has acquired a high-level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)

PREFERRED QUALIFICATIONS

• Bachelor’s degree in business administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management Prior experience in the retail energy industry and/or regulated energy industry
• Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO/LDC market EDI transactions
• Intermediate skills in Microsoft Access and/or SQL database query development

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor