About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

General Scope:

• Performs routine assignments in entry level of the professional career band.
• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts.
• Professional roles will typically require a degree in their specific discipline which may apply to specific positions.
• Receives instruction, guidance and direction from other.
• Limited decision-making authority guided by policies, procedures, and business operations protocol.

This role will support the following:

• Coordinate with Site and IT Contact for all Machine Installs, Removals, Moves etc. Coordinate activity with Via Xerox, Carriers, Site Contacts, IT, Xerox & Verizon Team, Help Desk and Billing.
• Required to work on an interrupt basis and reprioritize tasks to support Verizon customer; Respond to inquiries from: CSEs, Verizon Site IT, DCAs, SDM, Verizon GRE Managers.
• Application support / management - XDM / XSM / XSPMS / XDSP / Advanced Analytics Machine configurations, workflows, scanning, printing, patching, changes, updates.
• Management - Technical projects / Change process / Incident process / Supply Management / Device Move.
• Escalations - Security compliance, Incidents (Verizon / XSM), Global outages, General. Hardware Support, Non-Technical activities related to any MACD requests.
• Consulting on Solution Architecting / Documentation / Risk assessment.
• Device Configurations / Documentation / Setups / Monitoring.
• Problem Resolution - Devices, Applications, Verizon Infrastructure Changes / Initiated.
• Client Billing Support, Client Reporting, Technical Reporting Management.
• Project Management, QBR Development, Misc. Projects not called out in the SOW.