Job description
The WIC Administrative Assistant is accountable directly to the WIC Director. This position supports the WIC program and participants by answering phones, gathering eligibility information, scheduling appointments, and supporting smooth WIC clinic flow. This position complies with all WIC program requirements and ensures that all WIC participants receive excellent customer service. This is a full-time position.
Salary- This position starts at $43k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.
Highlighted Duties and Responsibilities:
- Responsible for WIC Program supporting including answering phones, scheduling appointments, updating demographic data and responding to request for information.
- Collects and records demographic, financial and health data, as required to determine eligibility of clients
- Educates applicants regarding their rights and responsibilities, including the food delivery system, WIC foods, certification schedule, and assists with group education activities as needed
- Maintains WIC certification and related files, benefit card inventories, and other materials to assure accountability
- Ensures confidentiality of WIC data and protects WIC information systems against unauthorized access
- Performs necessary paperwork, as assigned, including maintaining participant files and accurate documentation.
- Maintains partial access to the Service Site module within HANDS system and utilizes the system according to program guidelines.
- Educates applicants regarding their rights and responsibilities, including the food delivery system, WIC foods, certification schedule, and assists with group education activities as needed
- Distributes WIC food benefit cards and records this information as required
- Assists with coordination of WIC services, including breastfeeding promotion and support, making referrals as warranted and helping with outreach activities
- Assists in resolving routine problems presented by participants and in correcting and resolving certification and caseload management reports
- Completes other duties as assigned
Minimum Qualifications:
- High school diploma or GED equivalency required.
- Excellent time management and customer service skills required.
- The ability to communicate clearly both orally and in writing required.
- The ability to establish rapport with individuals and small groups
- Familiarity with computer systems and/or data entry
- All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.
Check out our website for more information here.
Check out our website for more information here.
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