Seize your opportunity to make a personal impact as a ServiceNow Developer Advisor supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a ServiceNow Developer Advisor, you will be an important part of our platform support and development team.

Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites. There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as an ITOM subject matter expert as well as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW YOU WILL MAKE AN IMPACT:

• Develop, maintain, and enhance applications on the ServiceNow ITSM platform
• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow
• Provide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planning
• Complete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons
• ServiceNow Certified Implementation Specialist with multiple ServiceNow implementations / staff positions in the ServiceNow Implementer role across the full spectrum of capabilities, including, but not limited to domain separation, integrations with other systems, continuous integration continuous deployment, multi-team parallel capability deployments, and management of platform technical debt
• ServiceNow platform deployments and upgrades
• Maintaining required information security controls for the platform
• Leading platform design sessions, performing design reviews, familiarity with architect frameworks, and publishing platform standards and design models
• Common services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data quality
• ServiceNow product development lifecycle processes

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s), Degree, or equivalent years of experience
• 5+ years of relevant experience
• Demonstrated ITOM experience
• Demonstrated experience in delivering high value solutions from your customer’s perspective with direct experience with ServiceNow platform strategy, design, and operational execution
• Prior experience implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports. This must include development experience with the ServiceNow APIs and using them to create or modify applications
• ServiceNow Certified System Administrator certification or ability to obtain and maintain
• ServiceNow Certified Application Developer certification or ability to obtain and maintain
• Multiple ServiceNow implementations across domains (e.g., ITOM, ITBM) in the ServiceNow Administrator role
• Must have clean financial background
• Flexibility to support issues or planned activities after hours, weekends and holidays as needed

Preferred:

• CIS - Discovery certification

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

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