Job description

PURPOSE OF THE JOB

The primary purpose of your job position, is to serve as a driver of the community vehicle. This position will also assist the Life Enrichment Director in planning, organizing, developing, and directing the overall operation of the Life Enrichment Department in accordance with current federal, state and local standards, guidelines and regulations, and established community policies and procedures to assure that an on-going programming of activities are designed to meet the interests and the physical, spiritual, mental, and psychosocial well-being of each resident.

COMMON CORE ROLES

Commitment to the Mission, Vision, Values

o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all times

o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and humor.

o Utilize the mission, vision, and values to determine priorities.

Customer Experience

o Provides exceptional customer service to residents, families, and co-workers on a daily basis by:

 Listening attentively, empathetically and following up to concerns expressed by residents, families, and coworkers.

o Maintains professionalism and composure when interacting with management, employees, residents and families by:

 Complying with all privacy policies and procedures.

 Being inclusive and respectful.

 Working well with others.

o Effectively presents and communicates information and responds to questions from co- workers, residents, families, state auditors and the general public as deemed appropriate for the position.

Quality of Care

o Accurately and timely completes position specific core roles and responsibilities that impact overall quality of care.

o Ensures that residents receive the best care possible by encouraging open communication with the management team, direct care personnel, residents and families.

o Follows all community policies and procedures related to investigating, reporting and preventing abuse of vulnerable adults.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES

Supports the Life Enrichment Director in designing, planning, implementing, evaluating, and supervising group/individualized activities, programs, and events for residents, families, and staff meeting the diverse physical, psychosocial, mental and emotional needs and desires of the residents.

 Report any changes in resident behavior, physical status, safety hazards and/or procedural difficulties to the appropriate team members.

 Reports attendance and refusals to Nursing Staff and Leadership Team as required.

 Attends resident council meetings when invited and report any grievances to the leadership team.

 Assist residents with accessing, composing and/or sending mail or email

 Sort mail to be delivered to residents as necessary; assist with mail delivery and read mail if requested by resident/responsible party.

 Welcomes new residents including 1:1 visits and community tours in conjunction with the primary Drivers assigned to any given unit/program.

 Assume a leadership role and organization role in the celebration of individual resident’s birthdays including but not limited to group celebrations, individual recognition on actual birthdays, and maintain an organized, current birthday resident history file.

 Visit with residents on a 1:1 basis for the purpose of providing:

o A friendly visitor; and/or

o Sensory stimulation; and/or

o Reality orientation; and/or

o Individual instruction on specific leisure pursuits; and/or

o A means of meeting individual’s needs as outlined in each resident’s plan of care.

o Document the nature of the visit and outcome.

Assist in recruiting outside groups to entertain in the community.

 Assist in developing and maintaining an active volunteer program which involves screening, training and supervision of volunteers.

 Screen, train and supervise activities volunteers.

 Assist in planning and implementation of the annual recognition event for community volunteers.

 Assist with routine volunteer recognition including but not limited to birthdays, anniversaries, illness, death and other notable changes.

 Helps organize, conduct, and display thematic/ holiday decorations throughout the community.

 Assist in maintaining current organizational systems or special needs lists (i.e. religion, birthdays, histories, dietary restrictions, etc.

 Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Language / Communication Skills

o Ability to read, write, speak, listen and understand the English language.

o Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

o Ability to effectively present and communicate information and respond to questions.

Reasoning Ability

o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

o Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

o Computer proficiency with software programs and the ability to learn new computer technology and programs.

Mathematical Skills

o Ability to apply concepts of basic algebra and geometry. Psychology

o Basic knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Social Perceptiveness

o Being aware of others' reactions and understanding why they react as they do.

o Adjusting actions in relation to others' actions.

Other Skills and Abilities

o Gets along well with others and effectively works with teams.

MINIMUM JOB REQUIREMENTS Education

o High school diploma or equivalent.

Experience

o Previous experience in event planning, customer service, interacting with the general public, or previous experience in long-term care. Certificates, Licenses, and Registrations

o Valid and restriction free driver’s license in the state of the community.

Availability & Attendance

o Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week.

o Follows all attendance policies and procedures, including punctuality and proper timeclock or timesheet reporting.

Other

o Compliance with infectious disease policies and procedures related to, but not limited to tuberculosis screening of health-care workers.

PHYSICAL & MENTAL REQUIREMENTS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the key responsibilities and duties of this job.

o Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements.

o Ability to adapt to changes in daily work hour and schedule.

o Must be able to lift a minimum of 50 pounds.

o Must be in good general health and demonstrate emotional stability.

o Ability to perform multiple tasks simultaneously.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off
• Referral program

Schedule:

• Day shift

Ability to commute/relocate:

• Stevens Point, WI 54482: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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