Location: Hybrid. Most of the positions at YCCO are hybrid, meaning they have the flexibility to work both remotely and/or in-person at YCCO's office in McMinnville, OR.

COVID-19 Update for Prospective Employees: YCCO is no longer requiring COVID-19 vaccination for employees.

Department: Human Resources FLSA Status: Exempt

Reports To: Human Resources Director Physical Strength: Light (L)

Summary

The Training & Development Program Manager will create, develop, implement, and conduct training and development programs to empower employees’ growth and develop their knowledge, skills, and capabilities to drive better business performance. This role is responsible for supporting new hires through the onboarding experience, as well as analyzing training gaps and needs to ensure appropriate training solutions are provided to enable efficient and effective execution of key business initiatives for Yamhill Community Care (YCCO).

Essential Duties

Job Duties

• Assesses training and development needs through data analysis, surveys, interviews, focus groups, and communication with managers, and subject matter experts.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills development training for employees.
• Independently develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Represents YCCO Human Resources in presenting training and developing programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Documents progress and milestones in the training program and provides reporting to the organization, including leadership, supervisors, and staff.
• Completes ongoing performance analysis of employees, collects data, identifies trends for employees to create and implement corrective action plans including re-training as necessary in collaboration with leaders.
• Maintains knowledge of the latest trends in training and development.
• Prepares and implements training budget; maintains records and reports of expenses.
• Performs other related duties as required.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and Matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from Supervisor.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Solid understanding of adult learning concepts, including training and facilitation skills.
• Ability to learn new complex systems and tools and develop training programs and materials to accelerate the trainee to a level of effectiveness.
• Ability to optimize and maintain administrative and project management processes.
• Proficiency in project management skills to create project plans, track and monitor progress, meet deadlines, and oversee project implementation across geographic areas.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix or shared resources across departments work model.
• Excellent organizational skills including ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
• Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
• Ability to communicate both professionally and effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.
• Ability to remain flexible, positive, and adaptable.

Supervisory Responsibilities

This position has no supervisory responsibility.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Bachelor’s degree in Human Resources, Organization Development, Instructional Design, Training and Development, or a related field.
• Minimum of two (2) years of experience with assessing training and development needs to create, develop, and implement training programs using adult learning concepts to drive better business performance.
• Minimum of two (2) years of experience in the delivery and group facilitation of training via multiple instructional methods (classroom, webinars, e-learning, one-on-one).
• Minimum of one (1) year of experience leading, planning, executing, and managing projects.
• Experience working with web-based training technology, e.g., WebEx, Zoom, or Teams.

OR:

• Any combination of education and experience that would qualify candidate for the position.

Preferred:

• 3+ years of progressive experience in Learning and Development with strong learning program management / curriculum management, and facilitation experience.

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations.

Preferred:

• Instructional Design
• E-Learning Design and Development
• Talent Development
• Facilitator

OR:

• Equivalent license

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

This position may include occasional required or optional travel outside of the workplace, in which the employee’s personal vehicle, local transit, or other means of transportation may be used.