Job description
NMSU Grants located in sight of majestic Mount Taylor (11,300 feet) is a small, rural, comprehensive community college of the NMSU system located in scenic Cibola County, New Mexico 75 miles west of Albuquerque. The campus serves a culturally rich and diverse student body qualifying as both a Hispanic Serving Institution (HSI) and a Native American Serving Non-Tribal Institution (NASNTI).
Under the direct supervision of the System Analyst, Sr. this position will coordinate with campus IT staff to evaluate and perform site surveys in order to install Starlink satellites and modems at offsite locations. Travel to the sites will be required. Maintain records of installed equipment and maintenance. Provide technological troubleshooting to ensure adequate, appropriate network and technology support for students, staff and faculty. Perform related duties as assigned.
Classification Summary
Under direct supervision, provides routine end user support, simple problem analysis and resolution, general technical assistance, and training for information systems.
Classification Standard Duties
Answers user inquiries regarding computer software or hardware operation to resolve problems. Confers with staff, end users, and management to establish specifications for new systems and obtain vendor quotes. Maintains records of work order transactions, problems and remedial actions taken, or installation activities. Performs network configuration on end user equipment according to established practices and standards. Reads technical manuals, confer with users, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refers major hardware or software problems or defective products to vendors or technicians for service. Sets up, install and repair hardware, software, or peripheral end user equipment, following design or installation specifications ensuring proper installation of cables, operating systems, and appropriate software. Typically configures end user equipment to attach to central authentication systems like “active directory”. Typically identifies, refers, and reports problems with systems software or network for resolution by central IT.
Knowledge
Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures.
Skills
Strong problem-solving and communication skills.
Abilities
Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Ability to analyze and resolve computer problems. Ability to perform preventive maintenance on computer hardware and software. Ability to write technical instructions in the use of programs and/or program modifications. Ability to document work in progress.
Required Education
High School diploma or GED certificate.
Required Experience
Two (2) years of related experience.
Equivalency Completion of a post-secondary degree or certificate may substitute for years of experience. Preferred Qualifications Required Certification/License Special Requirements
Valid Driver’s license
Other Departmental Requirements Standard Work Schedule Standard (M-F, 8-5) If not a Standard Work Schedule, please describe Physical Work Location State NM-New Mexico Physical Work Location County, if in New Mexico CI-Cibola Work Site Contingent Upon Funding Contingent upon external funds Bargaining Unit Eligible Posting Announcement Statement This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Tenure Track No Posting Date 02/06/2023 Closing Date 03/03/2023 Anticipated Job Begin Date (optional) Anticipated Job End Date, if applicable (optional) Open Until Filled No Special Instructions to Applicants
The electronic application is the
official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.
Extended
Quicklink for Posting https://jobs.nmsu.edu/postings/49291
Extended
Working Conditions and Physical Effort
Environment
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Physical Effort
Moderate physical activity.
Lifting Requirements
Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Risk
Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.