Job description
The Grove community Sales Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectation, as well as serving The Grove by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. If you have a great attitude and are driven to succeed then The Grove is the place for you.
KEY ACCOUNTABILITIES:
- Consistently achieve or exceed monthly individual and store sales goals, enhancing the business.
- Provide an exceptional customer service experience by exceeding their expectations and demonstrating an excellent knowledge of the products.
- Exceed personal customer service goals by ensuring the highest level of customer service and quality of sales.
- Capture meaningful customer data according to the company tools (CRM) for the purpose of connecting with the client, building relationships and personalizing future opportunities.
- Maintain an active, accurate, neat and organized client book, contacting customers regularly and providing appropriate follow up on all sales and client requests.
- Ability to discuss with clients and give advice on general trends in the housing world, showing passion for luxury products.
- Work as a team player and partner with fellow colleagues, foster open and construction communication, to ensure a consistent exceptional experience and contribute to a positive work environment.
- Adhere to all company policies and procedures.
QUALIFICATIONS:
- 2+ years sales experiences, preferably in a luxury brand.
- Proven ability to dive and exceed individual and store results.
- Proven ability to build lasting relationships with customers and colleagues.
- Excellent communications skills, both oral and written, and the ability to handle multiple tasks simultaneously.
- Strong organization and follow-up skills are essential.
- High flexibility and ability to adapt to different customers.
- Ability to work in a fast moving and dynamic environment.
**Please include a resume**
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