Do you have a can-do, customer first attitude?

Do you enjoy building relationships with customers and coworkers?

Do you have good critical thinking and problem-solving skills?

Are you looking for an employer that encourages and supports employee education and career growth?

If so, we have an opportunity for you!

NBM currently has a full-time Teller / CSR opening in Addison County (exact location is yet to be determined).

Our ideal candidate will:

• provide customer service with a smile
• be an attentive listener
• be courteous, respectful and responsible
• enjoy learning
• have sound judgment
• be detail oriented
• have basic computer and technology literacy

Beginning at $21.43 per hour

36-40 hours per week

Monday - Friday 8:15am - 5:15pm (schedule may vary slightly depending on branch location)

30-minute lunch daily

Rotating Saturdays (approximately one per month, 8:30am-12:30pm)

Benefits include: health/dental/life insurance options, 401(k) with employer match, paid holidays, paid time off, and more!

OBJECTIVES:

Process general banking transactions for our customers in a friendly, professional and accurate manner. Establish and build professional relationships with customers. Be a trusted and knowledgeable source of information for customers.

NECESSARY SKILLS / ABILITIES:

• Desire to serve a diverse customer base
• Ability to convey information clearly and concisely
• Reliability
• Willingness to learn new skills
• Willingness to accept and apply feedback
• Strong attention to detail
• Problem solving / critical thinking skills
• Empathy
• Time management
• Attentive listener
• Basic math and computer skills

PRIMARY RESPONSIBILITIES:

• Provide top-notch, professional customer service with a smile
• Assist customers with transactions such as deposits, withdrawals, loan payments, cashier’s checks / money orders, check orders, address changes, etc.
• Assist customers with transactions such as opening or closing accounts, wire transfers, electronic banking, transaction research, checkbook balancing, etc.
• Resolve customer concerns by showing a genuine desire to assist, actively listening for need clues, asking open-ended questions for clarity, remaining calm and patient, conducting appropriate research, and following up (if necessary) within appropriate timeframes
• Maintain an accurate cash drawer
• Follow all safety and security policies, practices and procedures
• Acquire and maintain knowledge of applicable regulations and compliance topics
• Accept responsibility for and learn from mistakes
• Build knowledge of our products and services, and identify customer needs to make appropriate referrals
• Work with teller team to assure all daily tasks are completed efficiently and accurately
• Assist at other offices when coverage is needed
• Meet or exceed all quality customer service standards

SECONDARY RESPONSIBILITIES:

• Assist with operation and settlement of teller machines and equipment
• Answer telephone calls and emails
• Maintain adequate supplies at workstation
• Provide safe deposit access to authorized customers, when applicable
• Other job-related tasks, as assigned

PHYSICAL REQUIREMENTS:

• Able to lift 25 lbs.
• Able to stand for extended periods of time
• Able to view a computer screen for extended periods of time
• Repetitive motion of the wrists, hands and fingers due to regular computer use

EDUCATION/EXPERIENCE/SKILLS/CERTIFICATIONS/LICENSES:

• Experience with Microsoft Office Suite, in particular; Excel, Word and Outlook