The Holliston Public School District has an opening for a Technology Support Specialist whose role is to support of our students, staff and administration in their use of all information technology resources. You will provides technical support services in wired and wireless environments with devices running Windows operating systems, Chromebooks, iPads, and printers. This position works independently as well as collaboratively with the Technology Team to maintain and troubleshoot hardware, software and audio-visual equipment.

Responsibilities:

• Provide daily support for technology in the school
• Communicate promptly and resolve support requests efficiently
• Prioritize support requests based on impacts to end-users and and in alignment with school-wide goals
• Maintain comprehensive technology inventory for school(s), including all instructional and administrative technology applications
• Troubleshoot and repair devices such as desktops, laptops, Chromebooks, iPads, LCD projectors, printers, copiers, audio and lighting systems
• Collaborate with the Network Team to resolve firewall, server, switch, and wifi issues
• Work with technology vendors for purchasing and support of hardware, software and networking, in consultation with the Director of Technology, school administration, and other members of the technology department
• Maintain and support system level software on wifi, servers, and network hardware.
• Collaborate with Technology Integration Specialist(s) to develop resources, support, and train users
• Provide input on strategic planning for building-based and district-wide technology
• Maintain open communication with the building administration to review priorities and ensure user satisfaction
• Perform any other responsibility as may be assigned by the Director of Technology

Qualifications:

• Minimum of at least three-years of successful experience providing technology support for hardware, peripherals and applications through installations, upgrades repairs, and problem resolution in an educational environment preferred
• Excellent interpersonal and communication skills
• Ability to work independently and efficiently, as well as work in a team
• Flexibility in an ever changing work environment
• Strong work ethic and able to work independently
• Strong organizational, time management skills
• Proven ability to work with minimum supervision
• Be able to lift at least 25 pounds
• Familiarity with the following is preferred (but not required):
  Active Directory, Enterprise wifi, Enterprise Antivirus, GSuite for Education, Student Information Systems, Apple School Manager, Classroom educational technology, Chromebooks, iPads, Laptops, Basic networking concepts (TCP/IP protocol and WAN environments)

Reports to the Director of Technology and Digital Learning

Work Year:12 Months

COVID-19 information: Holliston Public Schools requires a COVID-19 vaccination for all Holliston Public School Staff, which will include any contracted service providers, interns, or essential volunteers who work in-person with HPS Students.

If you are interested in joining us, please submit a cover letter, resume, transcripts and three (3) letters of references.

About the Holliston Public School District

The Holliston Public school system serves approximately 2900 students from Pre-kindergarten through twelfth grade and beyond. Schools in the district include Sam Placentino Elementary School (PK-2), Fred Miller Elementary School (3-5), Robert Adams Middle School (6-8), and Holliston High School (9-12). Our schools promote innovation, creative problem solving, unique French Immersion and Montessori opportunities, positive school climates, and a trusting and respectful student-teacher relationship.