Job description
Make your mark. Plante Moran’s technology services team has been awarded Insider Pro and Computerworld’s “100 Best Places to Work in IT” for five consecutive years. We are also previous recipients of the InformationWeek IT Excellence award and the CIO 100 award. If you’re seeking professional growth, like being innovative and challenged, and have a desire to work on impactful business technology solutions, we want to hear from you!
What does diversity, equity, and inclusion mean to Plante Moran? It means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities.
The technology Regional Support Specialist's primary responsibility is to provide general onsite technology support for our Macomb, Detroit, Toledo, Ann Arbor, Flint, and Southfield offices.
Your work will include, but not be limited to:
- Support activities include; advanced problem diagnosis and error resolution, equipment setup/repair, assistance with network/server troubleshooting/ patching and other projects.
- Documenting and resolving incidents within the prescribed processes and SLAs.
- Managing the technology inventory of the offices.
- Coordinating and delivering technology orientations to new staff members that join the firm.
- Develop relationships with key staff in your offices to assist them in leveraging new technology to enhance client service/business functionality.
- Assist the team with answering Help Desk calls throughout the week and three to four times on Saturday between January and April.
- Be on call three to four time a year.
The qualifications.
- Client Focus – Must have the desire to listen to our staff members and ascertain the appropriate questions to ask in order to understand the underlying issues that they face and address their true issues. Look to go beyond the basics and provide additional value as you interact with our staff.
- Communication – Must be able to communicate in a professional, effective manner with staff at all levels.
- Accountability – Takes personal responsibility for the outcomes of your work; follows through on commitments to others; sees things through to completion. You must be self-directed and able to manage your schedule with minimal oversight.
- Analytical Thinking – Able to analyze information, identify key issues and relationships, and draw logical conclusions; identifies the root causes of problems and develops appropriate solutions.
- Achievement / Results Oriented – Understands what results are important and is driven to achieve these results; focuses time, effort, and resources to achieve the “right” results.
- Flexible and responsive to changing situations; capable of working in a fluid and dynamic environment.
- Stay current on developments within the IT industry and provide recommendations on ways to optimize speed, reduce cost, etc.
- Proficient in general technology skills, including:
- Microsoft Desktop Operating System (Windows 10)
- Network connectivity
- Active Directory
- Microsoft Office 365
- General Computer Troubleshooting Skills
- Server administration/SharePoint skills a plus.
- Able to lift up to 50 pounds.
Education and Experience.
- 1-3 years of general technology support experience.
- 2-3 years of client service experience.
- Bachelor’s Degree Preferred but not required.
Travel & Hours.
- Up to 40% travel between multiple offices (Macomb, Detroit, Toledo, Ann Arbor, Flint, and Southfield based
- Must be willing to travel, on an as needed basis between offices to meet SLA's.
- This is an non-exempt position that may require some additional hours: Saturdays during tax season, after-hours on-call support and some Friday night maintenance windows.
Our difference.
We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.
Apply now. Make your mark.
Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
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Colorado Equal Pay for Equal Work Act (SB 19-085) Information
Compensation is commensurate with technical skills and experience and is provided in accordance with the CO Equal Pay for Equal Work Act.
Compensation information posted is based on a position being located in the state of CO. Please review position location for applicable geographic location.
Colorado hourly rate range is as follows:
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