Job description

General Summary:
The Systems Administrator is responsible for managing and maintaining our end clients’ networks. Ensuring client satisfaction and quieting their networks are essential in this position.

Essential Duties and Responsibilities:
The Systems Administrator position is a key contributor in the success of managing our clients’ networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work on multiple priorities and/or projects simultaneously.
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail-oriented, and self-motivated.
• Ability to provide and maintain detailed documentation on each job.
• Strong computer skills and the ability to effectively communicate through e-mail.
• Knowledge in basic networking configurations.
• Experience in Server 2016 Operating Systems to current and Windows 10 Operating Systems to current.
• Experience with Linux operating systems is a plus
• Ability to remain in contact with the client through the completion of the incident.
• Problem-solving abilities and ability to meet reasonable deadlines.
• Ability to build positive and collaborative relationships.
• Willingness to develop professionally.
• Ability to work with little supervision and manage a team.

Educational/Vocational/Previous Experience Recommendations:

• Microsoft Azure/M365 Certified is preferred.
• 3+ years’ experience in an Information Technology Service Provider is required
• Experience in managing end client networks is preferred

Working Conditions:

• Normal professional, office environment. Work From Home available part of the time

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• VMWare: 1 year (Preferred)
• Windows Servers: 3 years (Required)
• Azure: 1 year (Preferred)

Work Location: Hybrid remote in High Point, NC 27262

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