Company Overview

At Parasol Alliance, our mission is to bring strategy, innovation, and accountability to our clients' use of technology, enabling them to maximize profitability, growth, and success. Parasol Alliance is a technology solutions company exclusively serving the senior living field. We provide strategy and comprehensive in-house technology support, to help our clients make smart technology investments and effectively leverage technology to achieve their business objectives and enhance the lives of those who live and work in their communities.

We are a growing company that values and empowers our team members. If you want to work in a values driven, high performance culture and experience an exciting opportunity to be a part of a movement to transform our clients' technology culture, then this job is for you. We are seeking team members who are humble, hungry, and smart that take ownership and pride in their work to support the growth and success of our clients. We offer a remote-first work environment with unlimited time off and bonus opportunities. Join our award-winning culture and help us make a difference in the lives of those we serve.

We are proud to have won 18 Best & Brightest workplace awards and named Top 501 MSP in the world by Channel Futures

Position Mission

The systems engineer will be responsible for tier 2 and 3 support for Parasol’s clients. The systems engineer will support implementation of project task work as determined by each client’s project roadmap. The engineer will also be responsible for onsite technical support as determined by client needs.

Responsibilities

• Tier 2 and 3 support for all client tickets.
• System design for servers, virtualization, telephony, and email environments.
• In depth problem solving for servers and systems.
• Responsibility for oversight of client server management.
• Acts as engineer backup to the Director of Engineering or another Engineer as needed.
• Project implementation task work.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.

Requirements

• Healthcare experience preferred; long-term healthcare support experience is a plus.
• At least five years of systems administration experience in an enterprise environment.
• At least four years’ experience working with systems design, configuration and management.
• Experience with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network desktop hardware support.
• Proactive resolution of issues.
• Excellent communication and customer service skills are required.

Benefits

• Cell phone/internet reimbursement
• Medical, dental, vision, 401k
• Unlimited paid time off
• Certification reimbursement
• Pluralsight Skills license
• Quarterly bonuses
• Yearly increases