Job description
TITLE: Surgery Scheduler (Bilingual)
It is our goal to provide the finest Orthopaedic care possible, and to represent Arrowhead Orthopaedics and the Department of Orthopaedics at ARMC in the most professional manner possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients’ needs and preferences, the physicians’ needs and the needs of all the stakeholders we interface with on a daily basis. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position requires that the employee be available forty hours per week and be willing to maintain a flexible schedule that results in efficient and timely service. The employee however, will be expected to work no more than five days per week.
Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice.
The hours, pay scale, and benefits will be defined as shall be agreed to.
BASIC FUNCTION:
Under the supervision of the Executive Assistant, the Surgery Scheduler shall provide the clerical support necessary for the successful execution of the physicians’ and students’ daily activities in the Orthopaedic Department at Arrowhead Regional Medical Center.
RESPONSIBILITIES:
Work is primarily performed at the Orthopaedic Administration office located in Arrowhead Regional Medical Center. The duties of the Surgery Scheduler are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential communication and material pertaining to patients, physicians, residents, and administrators. The Surgery Scheduler must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Surgery Scheduler is responsible for accomplishing the duties set forth below:
General Clerical Activities (There may be other duties required of this position not listed below):
- Answer and return phone calls to patients inquiring about their upcoming surgeries.
- Assist physicians as needed in clinic with History and Physical (H&P) visits.
- Input surgery schedule each week as directed by chief resident.
- Schedule H&P visits, EKG’s, and other medical clearance items.
- Assist physicians and residents in clinic as needed.
- Schedule elective and urgent surgeries.
- Maintain urgent, daily, and elective surgery logs for department.
- Send out surgery letters to patients.
- Perform other responsibilities as may be called on by the Executive Assistant.
Skill Requirements:
- Prior Experience in the field
- Knowledge of spelling, grammar, and punctuation is mandatory.
- The ability to type 40 words per minute.
- Skill in operating a computer as well as software programs including Microsoft Word, Excel, and preferably Outlook and Meditech (hospital database).
- Must have well developed basic skills in writing professional letters and memos
- Telephone etiquette and professional communication skills are required.
- Must have a pleasant and helpful demeanor, be patient, be a team player, and have the ability to multi-task.
- Must be able to stay calm in stressful situations.
- Must be detail oriented and have a high regard for accuracy.
- Must have knowledge of HIPAA laws.
- Must be knowledgeable in basic medical terminology.
- Must be Bilingual in English and Spanish.
Typical Physical Demands:
- Requires sitting and walking, with daily occasional stooping, reaching, and bending.
- Occasional lifting up to thirty pounds.
- Hearing must be in the normal range for telephone and personal communication.
- Requires manual dexterity sufficient to operate keyboards and other office equipment.
RELATIONSHIPS:
The Surgery Scheduler should observe and conduct the following relationships:
- The employee shall be responsible directly to the Executive Assistant. The employee shall report to the Executive Assistant and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Executive Assistant or his/her assignee.
- The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
- The employee shall interact with current and prospective residents; attorneys and their respective offices and representatives; and hospital employees. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction.
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