COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Supported Employment Supervisor will report to the Program Director and provide oversight of the supported employment program. Ensures good program outcomes by providing training, supervision and field mentoring for staff, monitoring outcomes, and implementing quality improvement plans. Responsible for no more than 10 employment specialists. May also provide supported employment services for a small caseload (2-3 people).

RESPONSIBILITIES

• Hires, trains, and evaluates employment specialists.
• Develops expectations for specialists regarding community time, employer contacts, and employment rate (percentage of people employed on each caseload).
• Assigns each employment specialist to one or two mental health teams.
• Attends each mental health treatment team at least once per month to enhance integrated services.
• Conducts weekly group supervision following the principles of supported employment.
• Provides individual supervision for employment specialists. Supervision includes some office-based sessions, as well as field mentoring.
• Provides field mentoring for each person on the team. Provides frequent (weekly or monthly) field mentoring for new specialists or specialists with outcomes that are less than desired.
• Collects client and process outcomes on a monthly basis. Shares outcomes for the program, as well as for individual practitioners, with the supported employment team quarterly. Helps team set goals for improvement. Reviews individual outcomes with each practitioner, develops written plans for improvement that include assistance from the supervisor, and helps practitioners set goals.
• Acts as a liaison to other department coordinators and administrators at the agency. Communicates regularly with mental health supervisors to ensure that services are integrated, to problem-solve program issues and to act as a champion for employment. Informs administrators of program successes and challenges at least quarterly.
• Works with local vocational rehabilitation (VR) office to coordinate programs and services. Provides outreach to VR to offer monthly meetings to discuss shared cases. Meets with VR supervisor at least annually to discuss shared outcomes.
• Arranges for supported employment fidelity reviews. Assists with fidelity action plans based upon recommendations from the fidelity report.
• Leads the development of internal and external steering committees to help with supported employment implementation and sustainability.
• Provides supported employment services to a small caseload. If the number of employment specialists is seven or eight, the caseload size will not exceed two people.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

REQUIREMENTS

• Master’s degree in rehabilitation counseling or related field is preferred. Bachelor’s degree is required.
• Previous experience as an employment specialist is desired.
• Previous supervisory experience is valued.
• The ability to multitasks and handle a non-traditional work environment.
• The ability to be a self-started and work independently with limited supervision at times.
• Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
• Bilingual in any language a plus.