ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

The primary responsibility of this position will be to function as a Supervisor Slot Services. When functioning as a Supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns. Observes, supervises and countersigns hand-paid jackpots when required. Coordinates with Security and other related departments to ensure appropriate guest service. Assists with the development of training programs. Trains all new employees, retrains existing employees and evaluates training programs to determine competence levels of employees. Maintains and updates operating manuals and training material for department. Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to: safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities. Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs. When not functioning as a Supervisor, this position may function as a Slot Shift Manager, and will assist the Director with recommending proper staffing levels and approving scheduling. Responsible for supervising the activities of the Keno operation on assigned shift. Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment. Ensures regulatory compliance with all policies and procedures. Ensures maximum productivity, and a smoothly run operation. Ensures facilities and equipment are available and functioning. Recommends and implements marketing plans to promote Slot volume.

EDUCATION/SKILLS/EXPERIENCE:
College preferred. Strong interpersonal and communications skills required. Knowledge of casino rules, regulations and procedures. Strong leadership and customer relations skills. Three to five years supervisory experience required. Previous cashiering experience or related areas preferred. Experience in the management of a large staff and exposure to senior management helpful.

DISCLAIMER:
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”