Job description

Overview:
Schedule: Third shift (Overnight): Tuesday, Wednesday, Thursday, Friday and Saturday 10pm-7am

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on world class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

Responsibilities:
Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.

Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.

Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.

Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues.
Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.

Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.

Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.

Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.

Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.

Other duties as assigned.

Qualifications:
Associates degree required or 3-4 Years of Additional Relevant Work Experience

Active and valid driver’s license issued by only one state or jurisdiction required

Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required

A minimum of three years' on-the-job tow experience required

Supervisory experience preferred

Skills
Ability to convince others to buy goods/services or to otherwise change their minds or actions.

Encourage, build, and maintain mutual trust, respect, and cooperation with others

Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.

Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations.

Ability to add, subtract, multiply, or divide quickly and accurately.

Ability to operate a computer with relevant software applications.

Ability to maintain confidentiality.

Ability to read maps and utilize navigation resources, including but not limited, to GPS.

Ability to act safely.

Ability to prioritize, organize, and accomplish work to achieve specific goals

Ability to safely operate Electrical and Mechanical equipment/tools (including but not limited to): multi-meter, air tank, jumper cables, lock-out tools, floor jack, air compressor, MDC computer, tire inflator, wheel lock, funnel, gas can, air impact gun, tire mallet, hand tools, lug wrenches and two-way radio.

Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Ability to read and follow work rules, safety practices, and work procedures.

Ability to operate a variety of automotive diagnostic equipment, interpret results and perform roadside repairs upon completion of training.

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