JOB TITLE: Hair Stylist

DEPARTMENT: Spa

DIRECT REPORT: Spa Manager

FUNCTION:

Hair Stylist specialize in the beautification and health of hair. These beauty professionals are responsible for performing a variety of hair techniques and practices to increase, improve, or maintain the healthy appearance of the hair. Hair Stylists do not diagnose or treat medical conditions or diseases of the hair; instead, their work is focused solely on hair as it relates to general health and beauty.

RESPONSIBILITIES:

• 
  Greeting guests and suggesting the appropriate therapies and treatments
• Perform a wide range of hair and color services following protocols
• Obtain client health history using client intake forms, assessing problems and conditions and consulting with clients about recommended hair treatment
• Record detailed SOAP notes for all clients including contraindications, allergies, medications, formulations, and treatment preferences
• Educating clients on spa/salon therapies and services
• Actively pursuing daily sales goals, including retails sales to achieve, and maintaining a retail to service sale ratio
• Complete side work, open and closing duties as directed by the supervisor
• Provide high-quality hair treatments that address hair concerns
• Advise clients and suggest treatments related to their individual needs
• Perform haircuts, washes, hair color, and blowouts.
• Dedication to staying up to date on current licensing changes and abide by all rules and regulations associated with licensure for the state of Oklahoma.
• Ensures complete guest satisfaction.
• Appropriately utilize reservation systems, maintenance records, and guest experience database as vehicles of communication to ensure guest satisfaction.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.
• Always maintain a clean work area.
• Interact with guests and giving them a positive impression of the spa.
• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.
• Maintain the cleanliness and presentation of all spa areas.
• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in area as needed.
• Maintain orderliness, cleanliness, and presentation of all spa areas.
• Attend all meetings and training required of your department or the company in general.
• Work harmoniously and professionally with co-workers and managers.
• Ensure compliance of daily opening/closing checklists by walking and ensuring assigned areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.
• Practices the WinStar World Casino and Resort and Winston Hospitality culture.
• Conduct self in a professional manner always and work the hours required.
• Following all spa standard operating procedures (SOP).
• Other duties as assigned. This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.

TECHNICAL EXPERIENCE:

Skills and Specifications

Hair Stylists need to be experienced with the below equipment and services or be willing to be trained in them:

• 
  Shampoo Bowl
• Hair Color Processor Dryer
• Hair sheers
• Clippers
• Hair Color
• Hair Dryer/Curling Iron/Straightener
• Hair Hydraulic Chair